Fleet Support Execution Manager Jobs

Act as primary liaison between Support and Product Management to ensure new products service and support requirements are addressed

Demonstrated skills in leadership, negotiation, problem solving, conflict management, planning, and delegating.

Strong knowledge of Microsoft Office products, familiar with Salesforce, CRM and case management systems

Manage and coordinate a group of related projects having high risk and complexity to maximize benefits and control parameters

Provide project management coordination and support for technology and new process deployments

Bachelor’s degree in a business or technology related field or equivalent combination of education and experience

Requires a college or university degree, technical certification or equivalent experience.

Provide leadership to a global team of experienced digital application professionals.

Collaborate with staff, peer managers and senior leadership to establish, communicate and execute department goals.

At least 5 years of experience leading a team of digital support staff.

Interpersonal skills to deal with sensitive, emotional or potentially controversial situations.

Previous digital and telematics domain knowledge

Other responsibilities as assigned by my manager or management.

Case Management and provide complete vehicle support required for select fleets to resolve customer issues and special requests.

Identify and/or lead continuous improvement activities as it relates to centralized fleet management services.

Essential Educational and/or Training Qualifications and Certificates

Monitor fault alert details to minimize unscheduled repairs and breakdowns and manage Telematics along with Tripvision.

This function requires excellent computer skills (Microsoft Office, Outlook, & Windows environments).

Management oversight of Critical Part List/Incident Prone List/Emergent Issues

Experience defining requirements for and utilizing analytics dashboards

Manage employee performance and customer relationships to ensure issue resolution, first pass quality, timeliness.

At least 3 years’ experience in a supply chain organization

Experience leading a team, formally or informally

Experience addressing both customer, internal, and employee escalations