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Financial Software Support Analyst I Jobs in Ohio

Software Support Analyst I - Business Office
By Jenzabar At , Cincinnati $47,000 - $55,000 a year
Desired Experience: Working knowledge of appropriate operating systems.
Knowledge of Transact SQL programming language/SQL Enterprise Manager or ISQL/Informix as related to assigned application.
Effectively manage customer escalations associated with complex problems. End result should be high level of customer satisfaction.
Document issues and solutions in a complete, concise manner for use in internal/external knowledge base.
Continually increase product knowledge by reviewing documentation, knowledge base entries and hands-on experimentation in areas of responsibility.
Complete other duties as assigned by respective Manager of Support.
Financial Analyst I Jobs
By Cincinnati Children's Hospital At , Cincinnati, 45229, Oh $26.01 - $32.20 an hour

0 - 2 years of work experience in a related job discipline

Bachelor's degree in a related field

Are you looking for an exciting opportunity to use your financial software expertise to help others? We are looking for a Financial Software Support Analyst I to join our team and provide technical support to our customers. You will be responsible for troubleshooting software issues, providing customer service, and helping to ensure our customers have a positive experience. If you are passionate about helping people and have a knack for problem-solving, this could be the perfect job for you!

Overview Financial Software Support Analyst I is responsible for providing technical support and troubleshooting for financial software applications. They are responsible for responding to customer inquiries, resolving customer issues, and providing technical assistance. They must be knowledgeable in financial software applications and have excellent customer service skills. Detailed Job Description Financial Software Support Analyst I is responsible for providing technical support and troubleshooting for financial software applications. They must be knowledgeable in financial software applications and have excellent customer service skills. They must be able to troubleshoot customer issues, provide technical assistance, and respond to customer inquiries. They must be able to provide technical support to customers in a timely manner. They must be able to work independently and as part of a team. Job Skills Required
• Knowledge of financial software applications
• Excellent customer service skills
• Ability to troubleshoot customer issues
• Ability to provide technical assistance
• Ability to respond to customer inquiries
• Ability to work independently and as part of a team
• Excellent communication skills
• Ability to work under pressure
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a customer service or technical support role
• Knowledge of financial software applications
• Excellent customer service skills
• Ability to troubleshoot customer issues
• Ability to provide technical assistance
• Ability to respond to customer inquiries
• Ability to work independently and as part of a team
• Excellent communication skills
• Ability to work under pressure
Job Knowledge
• Knowledge of financial software applications
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of technical support processes
• Knowledge of customer service software
Job Experience
• At least two years of experience in a customer service or technical support role
• Experience in providing technical support to customers
• Experience in troubleshooting customer issues
Job Responsibilities
• Respond to customer inquiries and provide technical assistance
• Troubleshoot customer issues and provide solutions
• Provide technical support to customers in a timely manner
• Monitor customer service software for customer inquiries
• Update customer service software with customer information
• Document customer inquiries and resolutions in customer service software
• Assist in training new customer service staff