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Are you an experienced Collections Agent looking for a new challenge? We are looking for a motivated and organized individual to join our team and help us recover outstanding debts. You will be responsible for contacting customers, negotiating payment plans, and ensuring that all accounts are kept up to date. If you have a passion for customer service and are looking for an exciting opportunity, this could be the job for you!
Overview Experienced Collections Agents are responsible for collecting past due payments from customers. They use various methods to contact customers, such as phone calls, emails, and letters. They must be able to negotiate payment plans and work with customers to resolve any issues that may be preventing them from making payments. Detailed Job Description Experienced Collections Agents are responsible for collecting past due payments from customers. They must contact customers using various methods, such as phone calls, emails, and letters. They must be able to negotiate payment plans and work with customers to resolve any issues that may be preventing them from making payments. They must also be able to accurately document all customer interactions and payments. Job Skills Required• Excellent communication skills
• Negotiation skills
• Ability to work independently
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office
• Knowledge of collection laws and regulations
Job Qualifications
• High school diploma or equivalent
• Previous experience in collections
• Knowledge of collection laws and regulations
• Ability to work independently
• Excellent communication skills
Job Knowledge
• Knowledge of collection laws and regulations
• Knowledge of customer service principles
• Knowledge of Microsoft Office
Job Experience
• Previous experience in collections
• Experience in customer service
Job Responsibilities
• Contact customers to collect past due payments
• Negotiate payment plans with customers
• Resolve customer issues that may be preventing them from making payments
• Accurately document all customer interactions and payments
• Maintain customer records
• Follow up with customers to ensure payments are made on time
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