Evening Front Desk Jobs

Knowledge of basic computer skills and experience with office software applications

Assist with membership sales and renewals, explaining the benefits of our services and offerings

Attention to detail and strong organizational skills, with the ability to multitask and prioritize responsibilities

Excellent customer service skills, with the ability to communicate effectively and professionally with members and guests

Previous experience in a customer service role, preferably in a fitness or hospitality environment

Current CPR/AED certification or commitment to obtain within 3 months of hire

As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant

Significant Travel Discounts on Marriott and/or Hilton properties

Provide exceptional customer service by being engaging and taking sincere interest

Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established

You will assist guests with sending and receiving faxes, packages and mail

Help to resolve problems through recovery when things aren't quite right

Provide first-level support to customers via email, phone, ticket, or chat.

Troubleshooting difficult IT problems without SOPs while maintaining a “white-glove” approach.

Utilize the ticketing system to monitor and respond to tickets within RFA established SLAs.

Document procedures, policies, technical instructions, and other processes where needed.

Lead all customer interactions with optimism and empathy

Assist customers by confidently restoring services on incidents across RFA’s service portfolio at multiple levels.