Register
Recruit Create CV

Escalations Customer Service Rep Jobs

Associate Customer Recovery And Escalations Specialist
By Self Financial, Inc. At Austin, TX, United States
Turn distressed customers/situations into opportunities to delight our customers through exceptional communication skills with a positive attitude.
3 years experience in a customer support role, with 1 year resolving escalated cases.
Experience in a FinTech, Banking or Healthcare contact center is strongly preferred.
Experience with Salesforce.com, Medallia Suite, and Google Suite is strongly preferred.
Experience with solving problems in a customer-facing environment, and providing consistent support.
A process-driven mindset; you can identify issues of all kinds and offer solid solutions
Customer Escalations Specialist Jobs
By Oxygen At United States
Be the subject matter expert for Customer support agents and Identify customer needs and take proactive steps to maintain positive experiences
2+ years of experience in customer communications and success (Financial service preferred)
Excellent verbal and written communication skills
Knowledge of G Suite functionalities
Analytical, problem solving and results oriented skill set
Experience in the financial services industry
Customer Service Escalations Associate
By Allstate At Chicago, IL, United States
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Project Management: To initiate, execute, communicate and document projects as needed
Excellent working knowledge of Avail systems will be required to perform the role
Ability to sell and service customers (based on requirements of the department)
Effective oral and written communication skills
For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Healthcare Customer Solutions Expert- Escalations
By CareCentrix At , Remote From $18 an hour
Basic computer skills and data entry with speed and accuracy is required.
Manage payer, provider and patient complaint resolution.
3 years of experience in an Operations/Production support role.
Knowledge of department systems and processes, CareCentrix business protocols, and regulatory compliance (preferred).
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
Advancement opportunities, professional skills training, and tuition Reimbursement
Customer Escalations Specialist Jobs
By LegalZoom At California, United States
Monitor attorney availability trends and report common feedback to help identify opportunities to continuously improve the customer experience and process efficiencies.
2-3 years of similar work experience; preferably experience interacting with attorneys and/or law firm professionals.
Excellent written and verbal communication skills.
Ability to de-escalate escalated issues for a pleasant customer experience.
Strong attention to detail, organizational skills and the ability to multitask and prioritize tasks.
Proficient computer and technology skills, and the ability to navigate and operate multiple applications.
Executive Escalations Jobs
By Viasat Inc. At United States
Work closely with management, leadership, and other departments as needed
Six months customer service experience
Prior knowledge of ticketing system environment
Troubleshooting, problem-solving, and trend identification experience
2+ years of technical customer service experience
2+ years Executive Escalations Experience
Customer Service Escalations Team Leader, Afterpay
By Afterpay At San Francisco, CA, United States
Provide performance management for developing employees
Respond to and support Customer Service Teams in management of technology Incidents impacting customer service delivery as required
Minimum 5 years experience in operations/servicing in customer service, credit risk industry or collections in managerial or supervisory capacity
Experience should be detailed (detailed job duties or description) and verified
Manage in a omni-channel environment which includes messaging and other social media platforms
Manage servicing of ad-hoc projects, remediation activity or new to market launches may be required from time to time

Are you looking for a challenging and rewarding role in customer service? Join our team as an Escalations Customer Service Rep and help us provide exceptional customer service to our clients!

Overview An Escalations Customer Service Rep is responsible for providing excellent customer service to customers who have escalated their issues to a higher level. They must be able to handle difficult customer service issues and provide solutions to customers in a timely manner. Detailed Job Description The Escalations Customer Service Rep is responsible for providing excellent customer service to customers who have escalated their issues to a higher level. They must be able to handle difficult customer service issues and provide solutions to customers in a timely manner. They must be able to effectively communicate with customers, identify customer needs, and provide solutions that meet customer expectations. The Escalations Customer Service Rep must also be able to work with other departments to ensure customer satisfaction. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to handle difficult customer service issues
• Ability to provide solutions to customers in a timely manner
• Ability to work with other departments to ensure customer satisfaction
• Ability to identify customer needs
• Ability to provide solutions that meet customer expectations
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Experience in a customer service role
• Experience working with customer service software, databases, and tools
Job Responsibilities
• Provide excellent customer service to customers who have escalated their issues to a higher level
• Handle difficult customer service issues and provide solutions to customers in a timely manner
• Effectively communicate with customers, identify customer needs, and provide solutions that meet customer expectations
• Work with other departments to ensure customer satisfaction
• Maintain customer service records and update customer information as needed
• Follow customer service policies and procedures