Emergency Roadside Dispatcher Jobs in Michigan , Employment

Are you looking for a job that will give you the opportunity to help people in their time of need? Become an Emergency Roadside Dispatcher and join a team of dedicated professionals who are committed to providing fast and reliable service to those in need. With this job, you will be the first point of contact for customers in distress, and you will be responsible for dispatching the appropriate personnel and resources to help them. If you are looking for a rewarding career that will make a difference in people's lives, then this is the job for you!

Job Description Emergency Roadside Dispatchers are responsible for providing emergency roadside assistance to customers in need. They are the first point of contact for customers who require emergency assistance and must be able to provide accurate information and assistance in a timely manner. They must be able to assess the situation and determine the best course of action to take. Job Skills Required

• Excellent customer service skills

• Ability to remain calm and professional in stressful situations

• Ability to multi-task and prioritize tasks

• Excellent communication skills

• Ability to work independently and as part of a team

• Ability to think quickly and make decisions

• Knowledge of local roads and highways

• Knowledge of emergency services and procedures

• Knowledge of safety protocols

Job Qualifications

• High school diploma or equivalent

• Previous experience in customer service or a related field

• Valid driver’s license

• Ability to pass a background check

Job Knowledge

• Knowledge of emergency roadside assistance services

• Knowledge of local roads and highways

• Knowledge of safety protocols

• Knowledge of customer service principles

• Knowledge of emergency services and procedures

Job Experience

• Previous experience in customer service or a related field

• Previous experience in emergency roadside assistance

• Previous experience in a call center environment

Job Responsibilities

• Respond to customer requests for emergency roadside assistance

• Assess the situation and determine the best course of action to take

• Provide accurate information and assistance in a timely manner

• Coordinate with emergency services as needed

• Follow safety protocols and procedures

• Maintain accurate records of customer interactions

• Provide excellent customer service at all times