Email Customer Support Agent Jobs in Texas , Employment

Are you looking for a job that will let you help people while also giving you the opportunity to work from home? We are looking for an Email Customer Support Agent who can provide excellent customer service and technical support to our customers. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. If you have excellent communication skills and a passion for helping people, this could be the perfect job for you!

Overview Email Customer Support Agents provide customer service and technical support to customers via email. They respond to customer inquiries, troubleshoot technical issues, and provide solutions to customer problems. Detailed Job Description Email Customer Support Agents are responsible for responding to customer inquiries and providing technical support via email. They must be able to quickly and accurately assess customer needs and provide solutions to customer problems. They must be able to communicate effectively with customers, understand customer needs, and provide appropriate solutions. They must also be able to troubleshoot technical issues and provide technical support. Job Skills Required

• Excellent written and verbal communication skills

• Ability to quickly and accurately assess customer needs

• Ability to provide appropriate solutions to customer problems

• Ability to troubleshoot technical issues

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Ability to work independently and as part of a team

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Previous experience with email customer support

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Knowledge of customer service software

• Knowledge of customer service best practices

Job Experience

• Previous customer service experience

• Previous experience with email customer support

Job Responsibilities

• Respond to customer inquiries via email

• Troubleshoot technical issues

• Provide technical support

• Provide solutions to customer problems

• Follow up with customers to ensure satisfaction

• Maintain customer records and update customer information

• Monitor customer service metrics and report on customer service performance