Email Chat Representative Jobs in Michigan , Employment

Are you looking for a job that allows you to work from home and make a difference in people's lives? We are looking for an Email Chat Representative to join our team and provide exceptional customer service to our customers. As an Email Chat Representative, you will be responsible for responding to customer inquiries via email and chat, resolving customer issues, and providing helpful information. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview Email Chat Representatives are customer service professionals who provide assistance to customers via email and chat. They are responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to customers. Detailed Job Description Email Chat Representatives are responsible for responding to customer inquiries and resolving customer issues via email and chat. They must be able to quickly and accurately assess customer needs and provide helpful information to customers. They must also be able to troubleshoot customer issues and provide solutions in a timely manner. Email Chat Representatives must be able to multitask and handle multiple customer inquiries at once. Job Skill Requirements

• Excellent customer service skills

• Excellent written and verbal communication skills

• Ability to multitask and handle multiple customer inquiries at once

• Ability to troubleshoot customer issues and provide solutions

• Knowledge of customer service software and tools

• Knowledge of customer service best practices

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Proficiency in Microsoft Office Suite

Job Knowledge

• Knowledge of customer service software and tools

• Knowledge of customer service best practices

• Knowledge of customer service policies and procedures

Job Experience

• Previous customer service experience

• Previous experience with email and chat customer service

Job Responsibilities

• Respond to customer inquiries via email and chat

• Resolve customer issues in a timely manner

• Provide helpful information to customers

• Troubleshoot customer issues and provide solutions

• Follow customer service policies and procedures

• Maintain customer service records and logs

• Monitor customer service metrics and performance