Support Specialist - Biotechnology
By Sino Biological, Inc. At Houston, TX, United States
Support sales work by pro-actively engaging project managers and sales reps in conversations
Working knowledge of Microsoft Word, Excel, and Outlook
Experience as a Sales and/or Customer Service Associate is a plus
Provide fast and accurate answers to external and internal customers’ inquiries involving order status, products, price, and inventory.
Maintain a work log recording data from customer activities
Monitor market performance and internal operational efficiency by analyzing key stats from recorded customer activity data

Are you looking for an exciting opportunity to use your EDI expertise? We are looking for an EDI Support Specialist to join our team and help us provide the best EDI solutions to our customers. You will be responsible for troubleshooting and resolving EDI issues, as well as providing technical support and training to our customers. If you have a passion for EDI and are looking for a challenging and rewarding role, then this is the job for you!

EDI Support Specialist job is responsible for providing technical support to customers and internal staff in the use of EDI (Electronic Data Interchange) systems. This includes troubleshooting, installation, configuration, and maintenance of EDI systems.

What is EDI Support Specialist Skills Required?

• Knowledge of EDI standards, such as X12, EDIFACT, and XML
• Proficiency in EDI mapping software
• Ability to troubleshoot and debug EDI systems
• Excellent customer service and communication skills
• Ability to work independently and as part of a team

What is EDI Support Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in EDI support
• Knowledge of EDI standards and protocols
• Experience with EDI mapping software
• Understanding of EDI data formats

What is EDI Support Specialist Knowledge?

• Knowledge of EDI standards, such as X12, EDIFACT, and XML
• Knowledge of EDI mapping software
• Understanding of EDI data formats
• Understanding of EDI security protocols
• Knowledge of EDI transaction sets

What is EDI Support Specialist Experience?

• 2+ years of experience in EDI support
• Experience with EDI mapping software
• Experience