Ecommerce Customer Support Representative Jobs

Effectively manage a high volume of calls and emails

Demonstrate product knowledge and stay up to date on current promotions and emails/SMS text content to our customers

Participate in various department activities and initiatives to improve customer experience

You have created a positive customer experience by resolving customer issues/concerns

You have efficiently answered customer requests and resolved order errors using effective problem-solving skills

You are skilled and comfortable working independently and as part of a team of dynamic creative professionals

Have previous knowledge or personal experience within the legal cannabis market

Manage multiple complex issues simultaneously

Participate in knowledge sharing and issue escalations and resolutions within the support org and across cross-functional teams

1+ years experience in a customer support role

Very strong written and verbal communication skills as well as strong organizational skills

Commitment to providing an exceptional customer experience with patience and adaptability

Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts

2+ years of experience in customer service

Experience in Amazon Seller Central

Excellent verbal and written communication skills and professional demeanor

Display a high level of interpersonal skills

Good customer service and problem-solving skills