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Distribution Center Help Desk Jobs in New York

Help Center Content Specialist
By TikTok At , New York, Ny $65,866 - $96,000 a year
2+ years of writing experience in help or support content, user education content, instructional design, technical writing, or content strategy
Collaborate with Product Operations, Marketing, Product, and Content Design and Product Writing teams to create user and creator education content
Directly manage day-to-day escalations and troubleshooting of issues
Writing portfolio with support or user education content, direct or transactional emails, style guides
Experience working on projects involving cross functional team collaboration
Excellent writing, communication, organizational and interpersonal skills

Are you looking for an exciting opportunity to work in a fast-paced, dynamic environment? We are looking for a Distribution Center Help Desk professional to join our team! As a Help Desk professional, you will be responsible for providing technical support to our Distribution Center staff, troubleshooting issues, and resolving customer inquiries. If you have excellent customer service skills and a passion for problem-solving, this could be the perfect job for you!

Overview The Distribution Center Help Desk is responsible for providing customer service, technical support, and problem resolution for customers and employees of a distribution center. This position requires excellent customer service skills, technical knowledge, and the ability to troubleshoot and resolve customer issues quickly and efficiently. Detailed Job Description The Distribution Center Help Desk is responsible for providing customer service, technical support, and problem resolution for customers and employees of a distribution center. This position requires excellent customer service skills, technical knowledge, and the ability to troubleshoot and resolve customer issues quickly and efficiently. The Distribution Center Help Desk will be responsible for answering customer inquiries, troubleshooting technical issues, and providing technical support to customers and employees. The Help Desk will also be responsible for maintaining customer records, tracking customer issues, and providing feedback to customers on the status of their inquiries. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Technical knowledge and troubleshooting skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of computer hardware and software
• Knowledge of distribution center operations
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous technical support experience
• Knowledge of computer hardware and software
• Knowledge of distribution center operations
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of technical support principles and practices
• Knowledge of computer hardware and software
• Knowledge of distribution center operations
Job Experience
• Previous customer service experience
• Previous technical support experience
• Previous experience working in a distribution center
Job Responsibilities
• Answer customer inquiries and provide technical support
• Troubleshoot technical issues and provide solutions
• Maintain customer records and track customer issues
• Provide feedback to customers on the status of their inquiries
• Assist with other tasks as needed