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Dispatch Shift Manager Jobs in Maryland

Dispatch Manager Jobs
By F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical At Rockville, MD, United States
Detail oriented, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules 
Minimum one year of management or supervisory experience; call center or dispatch experience preferred 
Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes 
Manage the day-to-day operations of the team, including daily administrative duties such as timecard administration and payroll, as required
Manage escalated customer issues and work directly with customers to bring about resolution in a timely and efficient manner
Other related duties and responsibilities as assigned and/or required

Are you looking for a challenging and rewarding role in logistics? We are looking for an experienced Dispatch Shift Manager to join our team and help us deliver exceptional customer service. You will be responsible for managing the daily operations of our dispatch team, ensuring that all orders are processed efficiently and on time. If you have excellent organizational and communication skills, a passion for logistics, and the drive to succeed, this could be the perfect job for you!

Overview Dispatch Shift Manager is responsible for managing the daily operations of a dispatch team. This includes overseeing the scheduling of dispatchers, ensuring that all dispatchers are properly trained and certified, and managing the overall performance of the dispatch team. The Dispatch Shift Manager is also responsible for ensuring that all customer service and safety standards are met. Detailed Job Description The Dispatch Shift Manager is responsible for overseeing the daily operations of a dispatch team. This includes managing the scheduling of dispatchers, ensuring that all dispatchers are properly trained and certified, and managing the overall performance of the dispatch team. The Dispatch Shift Manager is also responsible for ensuring that all customer service and safety standards are met. The Dispatch Shift Manager is also responsible for ensuring that all customer service and safety standards are met. The Dispatch Shift Manager is also responsible for monitoring and responding to customer complaints and inquiries, and for providing feedback to the dispatch team. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to manage multiple tasks simultaneously
• Knowledge of dispatch systems and processes
• Knowledge of customer service and safety standards
• Ability to troubleshoot and resolve customer service issues
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in a dispatch or customer service role
• Knowledge of dispatch systems and processes
• Knowledge of customer service and safety standards
• Ability to troubleshoot and resolve customer service issues
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of dispatch systems and processes
• Knowledge of customer service and safety standards
• Knowledge of local and state laws and regulations
• Knowledge of local geography and traffic patterns
Job Experience
• Previous experience in a dispatch or customer service role
• Previous experience in a supervisory role
• Previous experience in a transportation or logistics role
Job Responsibilities
• Manage the daily operations of a dispatch team
• Ensure that all dispatchers are properly trained and certified
• Monitor and respond to customer complaints and inquiries
• Ensure that all customer service and safety standards are met
• Troubleshoot and resolve customer service issues
• Provide feedback to the dispatch team
• Monitor and adjust dispatch schedules as needed
• Ensure compliance with local and state laws and regulations