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Director Operations Support Jobs in New York

Director Of Product Support Operations
By Via At New York, NY, United States
Be the operational lead for key internal teams including Expansion, Product Management, Partner Success, TaaS Operations, and Engineering
Lead a highly skilled global team driving excellent outcomes for our portfolio of partnerships
Vision and own the partner support experience, including self serve, user experience, partner facing reporting and underlying tools and tech stack
Comfortable with analytical tools (e.g., Excel, Tableau, SQL, Python) and a willingness to further develop this skill set
Excited to mentor and manage a large and growing team
Minimum of 6 years of work experience, likely at a high-growth startup, established tech company, consulting, or financial firm

Are you an experienced operations professional looking for a new challenge? We are looking for a Director of Operations Support to join our team and help us achieve our mission of providing exceptional customer service. You will be responsible for developing and managing operational processes, ensuring compliance with regulations, and driving continuous improvement. If you have a passion for leading teams and creating efficient systems, this is the perfect opportunity for you!

Overview:

The Director of Operations Support is responsible for overseeing the day-to-day operations of the organization. This includes managing staff, developing and implementing operational strategies, and ensuring that the organization meets its goals and objectives.

Detailed Job Description:

The Director of Operations Support is responsible for overseeing the day-to-day operations of the organization. This includes managing staff, developing and implementing operational strategies, and ensuring that the organization meets its goals and objectives. The Director of Operations Support will also be responsible for developing and maintaining relationships with vendors, customers, and other stakeholders. The Director of Operations Support will also be responsible for developing and implementing policies and procedures to ensure the organization’s compliance with applicable laws and regulations.

What is Director Operations Support Job Skills Required?

• Excellent leadership and management skills
• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Ability to manage multiple projects simultaneously
• Knowledge of applicable laws and regulations
• Knowledge of operational processes and procedures

What is Director Operations Support Job Qualifications?

• Bachelor’s degree in business, operations, or a related field
• 5+ years of experience in operations management
• Proven track record of success in operations management
• Ability to develop and implement operational strategies
• Ability to manage and motivate staff

What is Director Operations Support Job Knowledge?

• Knowledge of operational processes and procedures
• Knowledge of applicable laws and regulations
• Knowledge of budgeting and financial management
• Knowledge of customer service principles and practices
• Knowledge of project management principles and practices

What is Director Operations Support Job Experience?

• 5+ years of experience in operations management
• Proven track record of success in operations management
• Experience in developing and implementing operational strategies
• Experience in managing and motivating staff

What is Director Operations Support Job Responsibilities?

• Develop and implement operational strategies to ensure the organization meets its goals and objectives
• Manage staff and ensure that they are meeting their performance goals
• Develop and maintain relationships with vendors, customers, and other stakeholders
• Develop and implement policies and procedures to ensure the organization’s compliance with applicable laws and regulations
• Monitor operational performance and make necessary adjustments to ensure the organization’s success
• Prepare and manage budgets and financial reports
• Monitor customer service performance and make necessary adjustments to ensure customer satisfaction