Director Of Guest Relations Jobs

6+ years of guest support, call center management, customer service, or customer success experience

Exceptional project management and time management skills

Drive ancillary revenue by collaborating with Revenue Management on upsell strategies

Become an expert on our property management system and other Locale systems

Experience managing a team, ideally with a global / outsourced component

Excellent verbal and written communication skills

10 years’ experience including a minimum of 5 years of progressive management experience; sales and retail supervisory experience preferred

Exceptional people management and coaching skills

Ability to build relationships with peers, cross-functional counterparts, and upper management

·Oversee operations management including hiring, recruiting, onboarding, re-ordering, stocking and other operational processes

Bachelor’s degree required or equivalent experience

Must be able to work well independently and to manage, train, and motivate others

Coordinate between new residents & unit managers to ensure their quick evaluation upon arrival.

Be knowledgeable with Microsoft Office (Outlook, Word, Excel)

Affordable Health Plan (Medical, Dental and Life insurance available)

Great culture and work environment

Plus Much More! Inquire Today

Welcome new Residents & their families to ensure a smooth, hassle-free move.

Attention to details with good organizational and efficient time management skills.

Any other tasks/duties as requested by management.

Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.

Receive information from the previous shift manger and pass on pertinent details to the oncoming manager.

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests’ managers and other employees.

Perform special projects and other responsibilities as assigned.

Develop process for communicating all guest/travel advisor issues of a serious or urgent nature to senior management in a timely manner.

Develop a concierge strategy to provide a personalized experience for Crystal Society tiers and ensure guests’ expectations are exceeded.

Experience in consulting, coordination with IT/Data/Analytics teams, and relationship-building

Strong copywriting, editing and proofreading skills.

Must be highly detailed-oriented with strong organizational and follow-up skills.

Ability to multi-task and thrive in a fast-paced environment where strategic brand-building efforts are priority – start-up experience a plus.

Coordinate between new residents & unit managers to ensure their quick evaluation upon arrival.

Be knowledgeable with Microsoft Office (Outlook, Word, Excel)

Affordable Health Plan (Medical, Dental and Life insurance available)

Great culture and work environment

Plus Much More! Inquire Today

Welcome new Residents & their families to ensure a smooth, hassle-free move.