Director Of Digital Workspace Jobs in Arkansas

Demonstrated experience in leading and managing a support team, including performance management and coaching.

Bachelor's degree in a relevant field or equivalent practical experience in lieu of education

Familiarity with support ticketing systems and customer relationship management (CRM) tools.

Experience with knowledge base creation and Knowledge-Centered Service (KCS) standards.

Proactively contribute to knowledge base articles and self-help materials to empower customers and reduce support ticket volumes.

Drive initiatives to proactively improve product usability, documentation, and user experience based on customer insights.

Experience in the flexible workspace industry is preferred, but not essential.

Experience in dealing with customers on a regular basis, either in a customer support or sales environment.

You are self motivated and work well remotely, but also love to collaborate and brainstorm with colleagues too.

You’ll also receive a budget to be able to customize your own remote setup.

Finding, qualifying and reaching out to new workspace partners in cities all over the world.

Scheduling and supporting demos to potential new partners.

Exceptional leadership skills, with experience in managing high-performing remote teams.

Outstanding client relationship management and communication skills.

Foster a culture of innovation and continuous improvement within the digital department, inspiring a remote team towards learning and excellence.

10+ years of experience in digital marketing, with a minimum of 5 years in a leadership role.

Data-driven decision-making and robust analytical abilities.

We are a solutions-focused creative agency that strives to improve the brand and the customer experience.

Collaborate with product managers, engineers, and cross-functional stakeholders to understand requirements, and provide creative, thoughtful solutions.

Integrate user feedback and business requirements into ongoing product experience updates.

Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.

4 years of experience in product design or UX.

Master's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.

2 years of experience working in a complex, cross-functional organization.