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Director Of Customer Experience Jobs

Program Director, Customer Experience
By 3E At Washington DC-Baltimore Area, United States
Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience
Drive consistency and coordination in client experience, across partners, products and geographies
Advise and support CX Advocates / project managers during execution
5 - 10 years’ of related work experience in customer experience, customer success
5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Director Of Customer Experience
By Westcott Homes At Kirkland, WA, United States
Gather feedback from homebuyers through direct communications and surveys to learn about the experience through their eyes.
To lead the development, implementation, staffing, and management of
Create company wide goals to improve customer experience.
Build systems, processes, feedback loops within company and trades to streamline the customer experience across all departments.
Work with company department to identify, collaborate, and address systemic issues affecting customer experience.
best of class service experience
Director, Customer Experience Jobs
By Sony At Los Angeles, CA, United States
Proficient in customer experience management tools, AI models, CRM systems, and customer feedback platforms.
Your qualifications and experience should include:
Establish and evangelize standards and best practices to ensure the best customer experiences possible.
12+ years in customer experience or loyalty, preferably in subscription services and/or consumer software.
Strong leadership skills with the ability to motivate and inspire cross-functional teams.
Excellent communication and interpersonal skills.
Director Customer Experience Marketing
By Alliance of Professionals & Consultants, Inc. (APC) At Atlanta Metropolitan Area, United States
Loyalty program experience, with emphasis on customer management, engagement, satisfaction, and retention
Strong project management skills with the ability to influence cross-functional teams and re-direct tactics as necessary to execute.
5+ years of experience leading a team.
Must be experienced as a Marketing Strategist with strong consumer facing experience building holistic plans/initiatives quarterly
Experience supporting marketing initiatives across multiple brands
Strong passion for managing and mentoring marketing professionals, developing their skills and careers.
Director Of Customer Experience, Service Oklahoma (Sok)
By State of Oklahoma At Oklahoma City, OK, United States
Superior managerial and diplomacy skills.
Champion opportunities to consistently Improve the Service Oklahoma experience
Aligning customer experience strategies with marketing initiatives and informing customers about new product features and functionalities.
Identifying customer needs and taking proactive steps to maintain positive experiences.
5+ years of progressive experience in customer service, customer relations, or customer experience design
Superior verbal and written communication and interpersonal skills.
Director Of Customer Experience
By FINESSE At Los Angeles, CA, United States
Be the voice of the customer at FINESSE - tracking customer sentiment, understanding pain points, and developing plan to improve experience
Establish and evangelize standards and best practices to ensure the best customer experiences possible
Senior leadership experience in a consumer customer support environment
Experience navigating voice, email, social media and chat customer care channels
Experience building a top-notch customer support function & team from scratch - with a deep understanding of building implementable processes
Direct experience with implementing technology transformation initiatives
Director Of Customer Experience
By StartupTAP At California, United States
10+ years of industry experience with 5+ years of CX management/leadership experience
Collaborate with cross-functional teams to develop the overall customer experience strategy for customers throughout various stages
Utilize customer insights and data to systematize recommendations that will drive best-in-class customer experience
Experience managing CX teams in a fast-paced environment
Strong analytical skills and acumen
Experience with CSAT, NPS, etc.
Director, Global Customer Experience
By Abbott At Alameda, CA, United States
Bachelor's degree in Information Management, Information Technology, Integrated Marketing Communications or other like degrees
Set the visions and direction for Abbott’s customer experience with a focus on digital and go-to-market ecosystem
Knowledge of diabetes and/or health technology ecosystems (preferred)
Minimum 8+ years of experience including leading global transformation, and/or customer experience or integrated marketing team
Experience building products and/or marketing in a highly regulated industry
Motivated with a can-do attitude, flexible, open with excellent communications skills
Head Of Customer Experience
By Sanofi At Bridgewater, NJ, United States
Transformational programs or change management initiatives
Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.
Proven experience creating reports in Power BI and Microsoft Excel, including advanced excel skills (pivot tables and vlookups)
Use data analytics, voice of customers and surveys, and benchmarking to inform continued optimization of customer experience and recommend actions
Lead development of training for Agile Coaches who will train the Area Business Managers; Coach, develop and motivate direct reports
Use financial analysis and market research data to solve business problems and improve customer experience
Director Customer Experience Jobs
By CONMED Corporation At Atlanta Metropolitan Area, United States
Excellent verbal and written communication skills and comfortable presenting to different audiences including experience presenting to Executive Management Teams.
Minimum of 10 years of business experience (customer success). Minimum of 5 years of experience in a management role
Build and deliver a high-quality customer experience
Own CX measurement architecture including CX metrics (e.g., NPS, CSAT), key drivers, and linkage to business outcomes/benefits
Translate insights into clear, actionable roadmap and manage/monitor progress to ensure completion and closed loop impact assessment
Partner closely with Sales, Marketing, Distribution, S&OP and Digital Experience teams
Assistant Store Director, Customer Experience
By Saks OFF 5TH At Chicago, IL, United States
3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results
Proven time management skills and comfortable managing multiple projects with shifting priorities
Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience
Thorough knowledge of the fashion industry and a passion for sharing your expertise
Director Of Customer Strategy & Experience
By Utah Jazz At , Salt Lake City, 84115, Ut
Gather feedback, such as surveys, from customers to learn more about their experiences, behavior and preferences
Expand the impact of strategic initiatives by identifying improvement opportunities to elevate customer experience across different lines of business
Build policies and procedures that create mechanisms for driving improvement on customer experience across the organization
Be a partner with the NBA customer experience team and a leader of information for CX within the industry
Manages conflict - Handles conflict situations effectively and fairly, with a minimum of disruption
Manages complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Director, Customer Experience Jobs
By RealPage, Inc. At , , Tx
Bachelor’s Degree and 10+ years of relevant professional experience across CX, Program management, Research, and other related roles
Experience with change management frameworks and internal communications
Regularly report to CEO about the state of the competition in the industry regarding customer experience strategies and emerging trends
Experience leading cross-functional CX initiatives within SaaS Technology companies
Strong organizational skills and ability to drive “drumbeat” to move initiatives forward
Excellent verbal and written communications skills across all levels of the organization
Director, Customer Experience Jobs
By RealPage, Inc. At Texas, United States
Bachelor’s Degree and 10+ years of relevant professional experience across CX, Program management, Research, and other related roles
Experience with change management frameworks and internal communications
Regularly report to CEO about the state of the competition in the industry regarding customer experience strategies and emerging trends
Experience leading cross-functional CX initiatives within SaaS Technology companies
Strong organizational skills and ability to drive “drumbeat” to move initiatives forward
Excellent verbal and written communications skills across all levels of the organization
Director Of Marketing & Customer Experience(Industrial) Remote
By TE Connectivity At United States
Previous influence management experience is required.
Excellent interpersonal, organizational, leadership and project management skills.
Strong reporting and analytics skills with ability to synthesize complex data points into simple, business-focused recommendations. Experience working with external agencies.
Guide and collaborate on the implementation of new capabilities and digital services (including tech stack) to ensure successful adoption.
10+ years’ experience in B2B Strategic Marketing, CX or digital marketing.
Experience across multiple commercial functions directly or through significant influence initiatives.
Head Of Customer Experience
By Humane™ At San Francisco, CA, United States
Hire, coach, and manage a fantastic team of support agents that love helping people.
Create and maintain an internal customer support wiki to promote knowledge sharing among the team.
Develop ways to collect, analyze, and leverage data to continually improve the team’s performance, customer satisfaction, and the overall customer experience.
7+ years of experience in customer support, with at least 3 years leading a support team
3+ years of experience working with outsourced vendor services
Strong experience setting up and scaling customer support from the ground up
Program Director, Customer Experience
By 3E At , Bethesda, 20814, Md $150,000 - $180,000 a year
Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience
Drive consistency and coordination in client experience, across partners, products and geographies
Advise and support CX Advocates / project managers during execution
5 - 10 years’ of related work experience in customer experience, customer success
5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Director Marketing & Customer Experience- Remote
By TE Connectivity At , Harrisburg, 17111, Pa $166,000 - $249,000 a year
Previous influence management experience is required.
Excellent interpersonal, organizational, leadership and project management skills.
Strong reporting and analytics skills with ability to synthesize complex data points into simple, business-focused recommendations. Experience working with external agencies.
Guide and collaborate on the implementation of new capabilities and digital services (including tech stack) to ensure successful adoption.
10+ years’ experience in B2B Strategic Marketing, CX or digital marketing.
Experience across multiple commercial functions directly or through significant influence initiatives.
Director Of Customer Experience
By Flywheel Software At United States
5+ years experience in a customer facing managerial role
Experience with customer onboarding/implementation for a B2B SaaS environment
Experience building and scaling processes in a startup environment
Experience running a cross-functional team
Education Stipend towards professional development
Education Stipend towards your professional development
Vp Of Customer Experience
By NPC Global At Carteret, NJ, United States
Actively manage and grow accounts in a pre-existing customer base
1-2 years of outside sales experience preferred
Excellent interpersonal, communication, and problem-solving skills
Work From Home Flexibility--regular in-office work/attendance is required 3x per week
To Hire And Retain Employees Who Exemplify Our Core Values, Wisper Offers
facilitating ownership of customer experience excellence

Are you an experienced customer service leader looking to take your career to the next level? We are looking for a Director of Customer Experience to join our team and lead our customer service initiatives. You will be responsible for developing and executing strategies to improve customer satisfaction, drive customer loyalty, and increase customer retention. If you have a passion for customer service and a proven track record of success, we want to hear from you!

Overview:

The Director of Customer Experience is responsible for leading the customer experience strategy and initiatives for an organization. They are responsible for developing and implementing customer experience initiatives that will improve customer satisfaction, loyalty, and engagement. They will work closely with other departments to ensure that customer experience is a priority throughout the organization.

Detailed Job Description:

The Director of Customer Experience is responsible for developing and implementing customer experience initiatives that will improve customer satisfaction, loyalty, and engagement. They will work closely with other departments to ensure that customer experience is a priority throughout the organization. They will be responsible for developing customer experience strategies, managing customer feedback, and analyzing customer data. They will also be responsible for developing customer experience programs, managing customer service teams, and developing customer loyalty programs.

What is Director Of Customer Experience Job Skills Required?

• Excellent communication skills
• Strong leadership skills
• Analytical and problem-solving skills
• Ability to develop customer experience strategies
• Ability to manage customer feedback
• Ability to analyze customer data
• Ability to develop customer experience programs
• Ability to manage customer service teams
• Ability to develop customer loyalty programs

What is Director Of Customer Experience Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer experience management
• Experience with customer service and customer loyalty programs
• Knowledge of customer experience best practices
• Knowledge of customer data analysis
• Knowledge of customer feedback management
• Knowledge of customer experience strategies

What is Director Of Customer Experience Job Knowledge?

• Knowledge of customer experience best practices
• Knowledge of customer data analysis
• Knowledge of customer feedback management
• Knowledge of customer experience strategies

What is Director Of Customer Experience Job Experience?

• 5+ years of experience in customer experience management
• Experience with customer service and customer loyalty programs

What is Director Of Customer Experience Job Responsibilities?

• Develop customer experience strategies
• Manage customer feedback
• Analyze customer data
• Develop customer experience programs
• Manage customer service teams
• Develop customer loyalty programs
• Monitor customer satisfaction levels
• Identify areas for improvement in customer experience