Director Of Customer Experience And Training Jobs in Arkansas

We Offer The Following Benefits And Perks

Hire and lead a national team of Experience Partners. Influence the recruiting, hiring, onboarding, and retention.

Act as a champion for the seller and buyer experience.

Own performance for Experience Partners across the entire company, communicating and reporting to executives on business unit performance.

Protect and grow our core customer experience and brand loyalty metrics.

Identify and improve operational gaps negatively impacting customer experience and work cross-functionally to correct them.

5+ years experience in a customer facing managerial role

Experience with customer onboarding/implementation for a B2B SaaS environment

Experience building and scaling processes in a startup environment

Experience running a cross-functional team

Education Stipend towards professional development

Education Stipend towards your professional development

Strong leadership and people management skills, with experience in recruiting, hiring, and nurturing top talent

Lead and own the overall Customer Experience & Support organization, ensuring exceptional support for our growing customer base

Manage support relationships with corporate partners as needed

At least 10 years of experience in customer experience/support roles, with a minimum of 5 years in a senior leadership position

Demonstrated success in scaling customer experience organizations, preferably in the technology or financial services industries

Experience working cross-departmentally to drive user-focused initiatives