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Director Customer Experience Center Jobs in Pennsylvania

Director, Customer Experience & Support
By Villanova University At Villanova, PA, United States
Excellent time management and planning skills
Experience running ITSM tools (Specifically Incident/Problem, Change, Asset Management)
Certifications in IT Service Delivery, Project Management, or Business Process Analysis
3 years’ experience with Project Management and/or Business Process Analysis
IT Governance, Partner Management, Metrics and Reporting, Service Management, and Operational Planning and Management
3 years’ experience working in a higher education setting
Director, Customer Experience Service Design
By Merck At North Wales, PA, United States
Experience working on transformational programs or change management initiatives
In-depth knowledge and experience with a relevant service design discipline (System Design, Business Design, Industrial Design, Graphic Design, Interaction Design)
Work with program management to issue regular status reports and trouble shoot problem areas.
Design for both the target user’s experience and for our brand teams to implement and scale
Serve as an advisor to the greater team in developing support offerings for pharmaceuticals.
Solid understanding of the entire development process and our Company’s capabilities in this process.