Desktop Consultant Jobs in Texas

Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests.

Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet or exceed within allowed timeframes.

Uses systems management tool (i.e., SCCM) to manage the enterprise desktop environment, generate reports, observe functions, image systems and increase efficiencies.

A high school diploma and five years of relevant IT experience, OR an equivalent combination of education, training and experience.

Supports Emory's Finance & Administration Division users' computer equipment to ensure equipment functions properly on the enterprise's networks.

Manages computer equipment inventory to maintain available stock for emergency replacements and upgrades and to meet certain customer needs.