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Deputy Director Of Contact Call Center Jobs

Director Of Contact Center Operations
By StateServ At United States
Specialized Knowledge, Skills & Abilities:
Familiarity with contact management software is strongly preferred
Direct managerial responsibility for Supervisors and indirect staff that reports into contact center operations
Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is strongly preferred
Strong organizational, leadership and decision-making skills are required to perform the functions as described
Knowledge and understanding of StateServ Medical’s proprietary software is preferred
Director Of Call Center Operations !!
By BRIAN A SIPLEY At United States
5+ years of previous Call Center/Customer Service Management experience
Ensures call volume forecasts and planning requirement are built to manage peak volume periods to ensure delivery of KPIs
Bachelor's degree of Business Administration or equivalent education training and experience
Remote/At-Home (must reside in AZ, FL, IL, MT, PA, SC, NC, TN, TX, VA or AL)
Must have experience managing a team of over 300+ personnel.
Proven working experience with call center systems
Director Of Call Center Operations
By JourneyOne Tech At New York City Metropolitan Area, United States
Proven leadership skills with a strong ability to motivate and manage a team.
Minimum of 10 years of experience in managing large teams in a call center environment.
Excellent communication and interpersonal skills.
Strong analytical skills with the ability to interpret complex data.
Experience with [specific software or technology tools].
Detail-oriented with a strategic mindset.
Director Of Call Center Operations
By Sipley The Best At Sanford, FL, United States
Ensures call volume forecasts and planning requirement are built to manage peak volume periods to ensure delivery of KPIs
Build and maintain related reporting and metrics for Executive team to evaluate performance.
Develop policies/procedures to support the function of the company
Directs the day-to-day operations of the call center ensuring service and quality metrics are at minimum met but preferably exceeded.
Ability to work across diverse personalities and agendas
Ensure that all projects are delivered on-time, within scope and within budget
Director Of Admissions Call Center
By Staffosaurus At West Palm Beach, FL, United States

Director Of Admissions Skills And Qualifications

Strong Computer Literacy, Experience With CRM And CCS Preferred

Deputy Director Of Contact Call Center
By Equus Workforce Solutions At Houston, TX, United States
Minimum five years of Call Center/Contact Center management experience
Measurable experience in managing and growing profitable satisfied accounts and/or relevant account management experience.
Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.
Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations.
Computer Skills: Microsoft Outlook and Word, knowledge of Ring Central contact center technology a plus
Manages and expands client and coworker relationships.