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Customer Trainer Jobs in New York

Customer Trainer Jobs
By DGA Security At New York, NY, United States
Excellent organization, time management and project management skills.
Educate users on the self-service portal and their ability to run reports, queries and manage users.
2+ years of experience in a client facing position, where you were in a client services/experience role.
Flexibility to interact with all levels within an organization, from Sr. Managers to line level employees.
For specific clients, provide on-site survey of device locations for layout documentation.
Ability to build partnerships and foster collaborative relationships across internal departments.

Are you looking for a job that allows you to use your knowledge and skills to help others? Become a Customer Trainer and join our team! You'll get to use your expertise to help our customers learn how to use our products and services to their fullest potential. Plus, you'll get to work with a great team of professionals in a fast-paced and rewarding environment. Don't miss out on this amazing opportunity!

Overview A Customer Trainer is responsible for providing training and support to customers on the use of products and services. They are responsible for ensuring that customers are able to use the products and services effectively and efficiently. They must be able to communicate effectively with customers and have a strong understanding of the products and services they are training. Detailed Job Description A Customer Trainer is responsible for providing training and support to customers on the use of products and services. They must be able to explain the features and benefits of the products and services to customers and ensure that customers are able to use the products and services effectively and efficiently. They must be able to troubleshoot any issues that customers may have with the products and services. They must be able to provide technical support to customers and ensure that customers are able to use the products and services correctly. They must be able to provide feedback to the company on customer satisfaction and suggest improvements to the products and services. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to explain complex concepts in a simple and easy to understand manner
• Ability to troubleshoot and solve customer issues
• Ability to provide technical support to customers
• Knowledge of customer service principles and practices
• Knowledge of the products and services being trained
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to work with a variety of customers
• Ability to use computer software and hardware
Job Qualifications
• Bachelor’s degree in a related field
• Previous experience in customer service or training
• Certification in customer service or training
• Knowledge of customer service principles and practices
• Knowledge of the products and services being trained
• Ability to use computer software and hardware
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of the products and services being trained
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of computer software and hardware
• Knowledge of instructional design principles
Job Experience
• Previous experience in customer service or training
• Previous experience in instructional design
• Previous experience in customer support
Job Responsibilities
• Provide training and support to customers on the use of products and services
• Explain the features and benefits of the products and services