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Customer Support Team Manager Jobs

Alteration Installation Team Manager Support
By Systems Technology Forum, Ltd. (STF) At Pearl City, HI, United States
Vision and Dental Plan Benefits
Medical Plans administered through United HealthCare
Accidental Death and Dismemberment Insurance
Dependent / Medical Care Flexible Spending Account
Life Insurance (basic and supplemental)
Paid Time Off / Annual Comprehensive Personal Leave
Customer Support Manager Jobs
By Black Diamond Management Inc. At Murray, UT, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Manager, Customer Support Jobs
By ServiceTitan At Atlanta, GA, United States
Oversee change management and reengineering activities including implementing new processes, systems, tools/technologies, metrics, and improved organizational alignment.
Manage the day-to-day business operations of the U.S. TSO team in supporting customer issue resolution.
Engage with internal customers and our business partners to deliver new and innovative Technical Support capabilities.
Experience performing well in a highly dynamic, rapidly changing environment
Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines.
Self-starter with strong sense of urgency and accountability
Store Support Associate Team Leader (Customer Service, Front End Support Assistant Manager)
By Whole Foods Market At , Denver, 80202, Co $20.05 - $35.00 an hour
Demonstrates advanced product knowledge, maintains awareness of new products.
Excellent interpersonal, motivational, team building, and customer relationship skills.
Advanced knowledge of regulatory and safety policies and procedures.
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
18+ months retail Team Member experience and 6+ months of supervisory experience.
Manager, Customer Support Jobs
By Stensul At New York City Metropolitan Area, United States
Set clear expectations for team members on responsibilities and goals; coach them to achieve these goals.
Identify and implement opportunities to improve our customer & employee experience, optimize workflows, and champion self-sufficiency.
Own & evolve our support offerings and playbooks to delight customers at scale.
Exhibits an investigative mindset, strategic thinking, high attention to detail, and cross-functional coordination skills.
Experienced in creating, implementing, and adapting customer support processes/procedures.
Strong written and verbal communication skills with a talent for articulating customer challenges.
Store Support Associate Team Leader (Customer Service, Front End Support Assistant Manager)
By Whole Foods Market At , Boulder, 80301, Co $20.05 - $35.00 an hour
Demonstrates advanced product knowledge, maintains awareness of new products.
Excellent interpersonal, motivational, team building, and customer relationship skills.
Advanced knowledge of regulatory and safety policies and procedures.
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
18+ months retail Team Member experience and 6+ months of supervisory experience.

Are you an experienced Customer Support Team Manager looking for a new challenge? Join our team and help us provide exceptional customer service to our clients! We offer a competitive salary and a great work environment. Apply now and be part of something special!

Overview:

A Customer Support Team Manager is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer inquiries are handled in a timely and efficient manner, and that customer satisfaction is maintained. They must also ensure that customer service policies and procedures are followed.

Detailed Job Description:

The Customer Support Team Manager is responsible for managing a team of customer service representatives. This includes recruiting, training, and supervising customer service staff. They must ensure that customer inquiries are handled in a timely and efficient manner, and that customer satisfaction is maintained. They must also ensure that customer service policies and procedures are followed. The Customer Support Team Manager must also be able to provide feedback and coaching to customer service staff, and ensure that customer service standards are met.

What is Customer Support Team Manager Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer complaints and inquiries
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Ability to analyze customer service data
• Ability to identify customer service trends

What is Customer Support Team Manager Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least 5 years of customer service experience
• At least 3 years of management experience
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Excellent communication and interpersonal skills

What is Customer Support Team Manager Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service trends
• Knowledge of customer service metrics
• Knowledge of customer service best practices

What is Customer Support Team Manager Job Experience?

• At least 5 years of customer service experience
• At least 3 years of management experience
• Experience in leading and motivating a team
• Experience in handling customer complaints and inquiries
• Experience in analyzing customer service data

What is Customer Support Team Manager Job Responsibilities?

• Recruit, train, and supervise customer service staff
• Ensure customer inquiries are handled in a timely and efficient manner
• Ensure customer satisfaction is maintained
• Ensure customer service policies and procedures are followed
• Provide feedback and coaching to customer service staff
• Ensure customer service standards are met
• Analyze customer service data and identify customer service trends
• Develop customer service strategies to improve customer service