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Customer Support And Order Management Specialist Jobs in Ohio

Customer Order Management Specialist
By Cummins Inc. At , Nashville, 37230
0-2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred.
Responsible for supervisory duties including recruiting, interviewing and hiring new candidates as well as performance management process.
Acts as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure.
Knowledge of internal quality audit processes.
Continuously demonstrates customer support excellence (compassion, empathy, support) in all communications and interactions.
Building strong customer relationships and delivering customer-centric solutions.

Are you an experienced Customer Support and Order Management Specialist looking for an exciting new challenge? We are looking for a highly motivated individual to join our team and help us provide exceptional customer service. You will be responsible for managing customer orders, resolving customer inquiries, and providing technical support. If you have excellent communication skills, a passion for customer service, and a desire to make a difference, this could be the perfect job for you!

Overview Customer Support and Order Management Specialists are responsible for providing customer service and managing orders for a company. They are the primary point of contact for customers and are responsible for ensuring customer satisfaction. They must be able to handle customer inquiries, process orders, and provide technical support. Detailed Job Description Customer Support and Order Management Specialists are responsible for providing customer service and managing orders for a company. They must be able to handle customer inquiries, process orders, and provide technical support. They must be able to troubleshoot customer issues and provide solutions. They must be able to maintain customer records and ensure customer satisfaction. They must be able to manage customer orders and ensure timely delivery. They must be able to provide customer feedback and make recommendations for improvement. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to troubleshoot customer issues
• Knowledge of order management systems
• Knowledge of customer service processes
• Knowledge of technical support processes
• Knowledge of customer records management
• Knowledge of customer feedback processes
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or order management
• Knowledge of customer service processes
• Knowledge of order management systems
• Knowledge of technical support processes
• Knowledge of customer records management
• Knowledge of customer feedback processes
Job Knowledge
• Knowledge of customer service processes
• Knowledge of order management systems
• Knowledge of technical support processes
• Knowledge of customer records management
• Knowledge of customer feedback processes
Job Experience
• Previous experience in customer service or order management
• Experience in troubleshooting customer issues
• Experience in providing customer feedback
• Experience in managing customer orders
Job Responsibilities
• Handle customer inquiries and provide solutions
• Process customer orders and ensure timely delivery
• Provide technical support to customers
• Maintain customer records and ensure customer satisfaction
• Troubleshoot customer issues and provide solutions
• Manage customer orders and ensure timely delivery
• Provide customer feedback and make recommendations for improvement