Customer Support Level 1 Jobs

High level of industry-related knowledge and project management skills

Bachelor’s degree and 2 years in a Customer Success, Relationship Management, Account Management, Customer Support or similar role

Proactively manage and monitor our "quiet" and lower ARR clients, to re-engage and ensure ROI

Manage projects, documenting important milestones for the client's system, cumulatively building and maintaining client site records

1-2 years of previous hands-on experience supporting clients using hosted/ASP/SaaS software

Exceptional written and verbal communication skills, highly organized, collaborative and detail oriented

Typically has the following skills or abilities:

Online purchasing & e-Commerce knowledge

Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas:

Demonstrated internet knowledge and understanding of basic internet browser settings

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires

Maintain software and hardware inventory utilizing an asset management system

Strong analytical and problem-solving skills

Minimum 2-3 years’ related work experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position has no supervisory responsibilities.

Provide user support by responding to user requests or issues utilizing an IT ticketing system

Typically has the following skills or abilities:

Online purchasing & e-Commerce knowledge

Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas:

Demonstrated internet knowledge and understanding of basic internet browser settings

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires

Excellent communication and leadership skills

Experience in customer service, retail or restaurant preferred

Bachelor’s degree preferred, not required

Must not be afraid to be on the phones with customers

Fortune Magazine Rated one of 50 World's Most Admired Companies

Only promotes from within the company, bottom-up business model

Experience and knowledge of document preparation using current software applications

High school diploma or equivalent (some college experience preferred)

Two years of clerical/administrative support experience

Two years experience managing databases, typing, organizing and filing

Experience working with school age children

Communicates clearly and concisely, both orally and written