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Customer Support Agent Jobs in Florida

Virtual Customer Support Agent
By LC EXCLUSIVE At Pompano Beach, FL, United States
While previous experience in customer service or hospitality is advantageous, it is not a strict requirement
Provide exceptional customer support throughout the booking process, addressing inquiries, resolving concerns, and ensuring a seamless travel planning experience.
Minimum age requirement: 18 years old
Strong communication skills with a customer-centric approach (a background in sales is a plus)
Plan and arrange transportation, accommodations, travel insurance, and additional services as needed to create comprehensive travel itineraries.
Maintain accurate and organized records of client interactions, travel arrangements, and other relevant information.

Are you looking for a job that will let you help people while also having fun? We are looking for a Customer Support Agent who is passionate about providing excellent customer service and loves problem-solving. If you have a positive attitude and enjoy working with people, this could be the perfect job for you!

Overview:

Customer Support Agents provide customer service and technical support to customers. They respond to customer inquiries, troubleshoot customer issues, and provide solutions to customer problems. They also provide product information and help customers with product orders.

Detailed Job Description:

Customer Support Agents are responsible for responding to customer inquiries, troubleshooting customer issues, and providing solutions to customer problems. They must be able to provide accurate and timely information to customers. They must be able to explain technical concepts in a way that is easy to understand. They must be able to handle customer complaints and provide solutions to customer issues. They must also be able to provide product information and help customers with product orders.

What is Customer Support Agent Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Ability to explain technical concepts in a way that is easy to understand
• Knowledge of customer service principles and practices
• Knowledge of product information and ordering processes
• Ability to handle customer complaints
• Ability to provide solutions to customer issues
• Ability to work independently and as part of a team

What is Customer Support Agent Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of product information and ordering processes
• Ability to work independently and as part of a team

What is Customer Support Agent Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of product information and ordering processes
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Support Agent Job Experience?

• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a technical support role

What is Customer Support Agent Job Responsibilities?

• Respond to customer inquiries in a timely manner
• Troubleshoot customer issues and provide solutions
• Provide product information and help customers with product orders
• Handle customer complaints and provide solutions
• Explain technical concepts in a way that is easy to understand
• Follow up with customers to ensure their satisfaction