Customer Success Management Operations Manager Jobs

5+ years of project or program management work experience

Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage

The ability to manage multiple projects simultaneously, often with competing resources

Experience launching products is a plus

Experience with Jira is a plus

Paid Life insurance, AD&D, and disability benefits

A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity

High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management

A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes

Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required

You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds

Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

5+ years of project or program management work experience

Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage

The ability to manage multiple projects simultaneously, often with competing resources

Experience launching products is a plus

Experience with Jira is a plus

Paid Life insurance, AD&D, and disability benefits

Project management experience leading large cross-functional projects end-to-end

Coordinate enablement and change management to the Customer Success teams

Previous experience as a Customer Success Manager a plus

Conduct and/or direct analyses to support strategic decision making, using own skills and Analytics resources

5+ yrs work experience, with 2+ in a CS Ops role (preferably in B2B SaaS)

Sales/CSM Tool administration and/or reporting experience - Gainsight a must, SFDC a plus

Implement Key Performance Indicator design, reporting, visibility, and management, and translate into an operational cadence that enables business decisions.

Oversee CS Tool management, to optimize CSM Leadership & ICs' customer visibility, prioritization, and other programs.

Collaborate with key partners across the organization (Sales Ops,Finance, GTM, Marketing, Product, etc.) on cross-functional initiatives, representing the CS organization.

Undergraduate degree or equivalent professional experience in Business, Customer Success or Operations at a SaaS company.

2+ years of experience with Salesforce reporting platform and other Customer Success tools.

Strong analytical skills and ability to drive change in a complex environment.

A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity

High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management

A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes

Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required

You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds

Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

6+ years of experience in management consulting, finance, sales operations, business operations, or an analytical/operational role

Strong communication skills, including written and verbal communication experience with senior management

Experience leading a PMO or change management programs, and mobilizing cross-functional teams towards a common goal

6+ Experience with Excel and PowerPoint

2+ Experience working with SQL and Tableau

Experience working with or in sales teams and in SaaS businesses

6+ years of experience in management consulting, finance, sales operations, business operations, or an analytical/operational role

Strong communication skills, including written and verbal communication experience with senior management

Experience leading a PMO or change management programs, and mobilizing cross-functional teams towards a common goal

6+ Experience with Excel and PowerPoint

2+ Experience working with SQL and Tableau

Experience working with or in sales teams and in SaaS businesses

A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity

High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management

A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes

Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required

You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds

Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity

High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management

A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes

Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required

You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds

Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity

High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management

A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes

Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required

You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds

Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

Prioritizes production schedules based on available manpower, equipment efficiency, capacity and materials requirements.

Identifies process and quality changes designed to improve manufacturing or department capabilities. Drives Lean, Safety and Quality. Takes corrective action.

Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.

Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines

Applies understanding of how the team relates to other closely related areas to improve efficiency of own team

Uses judgment to identify and resolve day-to-day technical and operational problems

Strong knowledge/experience of how customer interaction channels and software work (interactive voice response, call center phone systems and reporting, chat technologies)

5+ years of experience in a customer-facing role managing relationships with a high volume of users

Strong problem-solving skills with the ability to identify customer friction points and navigate data and people to find answers

Experience leading cross-departmental projects to drive positive customer outcomes

Bachelor’s degree or equivalent experience

Experience with managing a phone support team

You can work independently and communicate with management effectively.

You have an interest in new product development, logistics, and inventory management.

Manage day-to-day communications with shipping carriers as needed to resolve issues.

You have exceptional organizational and follow-up skills.

You take initiative and seek increased responsibilities.

You’re eager to build and manage a team as we continue to grow.

Prior experience in leadership roles especially leading Customer Success teams in similar businesses

Accountable for operational transparency through agreed metrics and tracking progress against commitments that contribute to Monthly Operation Review

Fearless in taking actions: drive accountability within teams for deliverables, measurement tracking and performance against objectives

Understand competition, product differentiators and innovate CSM service to provide solutions based on customer outcomes

Project and program management experience in an agile environment

Experience with delivering to partners with common Cisco Teamwork tools (Webex, SharePoint, PowerPoint etc.)

Demonstrated experience working with Sales and Customer Success Operations

Advanced skills in Microsoft Word, Outlook, and Excel

Strong interpersonal skills and able to prioritize/multi-task easily with limited supervision

Have a consistent track record in business analytics, data and reporting

8+ years of analytical experience in strategic operational roles (e.g., go-to-market operations, financial analysis, sales operations, management consulting)

Work to lower our total cost to serve our model, working closely with counterparts in Sales, Renewal Management and CS

BA/BS degree or equivalent work experience

Experience designing and developing reports, metrics and dashboards

Experience working with Renewals and/or Customer Success teams, with an understanding of metrics specific to these functions (e.g., churn, retention)

Wide-ranging experience that allows you to use professional concepts and company objectives to resolve complex issues in creative and effective ways