Customer Success Management Jobs

A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity

High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management

A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes

Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required

You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds

Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

People management skills with experience building high-performing teams.

Experience (8+ years) in workforce management, capacity planning, or operations management in a customer success environment.

Continuing education and corridor travel benefits

Develop and implement a comprehensive workforce management strategy aligned with customer success goals.

Establish performance metrics and monitor workforce management performance against established targets.

Create comprehensive reports and present actionable insights to senior management, highlighting areas for optimization.

A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity

High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management

A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes

Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required

You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds

Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

Collaborate with the commercial trainer and customer success ops to build and deploy a sustainable enablement framework for customer success management

Build a strong pool of customer advocates by collaborating with customer success managers and creating a customer advisory board (CAB)

Recruit and develop a high-performing customer-facing team to deliver a best-in-class experience

Personally manage de-escalations funneled up from first-level managers and follow a methodical escalation process to the executive team

Strong listening skills and openness to feedback from your team members and other departments

Represent the customer’s voice throughout the organization advocating for customer-centric decision making

A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity

High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management

A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes

Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required

You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds

Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity

High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management

A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes

Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required

You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds

Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity

High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management

A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes

Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required

You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds

Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally

Strong knowledge/experience of how customer interaction channels and software work (interactive voice response, call center phone systems and reporting, chat technologies)

5+ years of experience in a customer-facing role managing relationships with a high volume of users

Strong problem-solving skills with the ability to identify customer friction points and navigate data and people to find answers

Experience leading cross-departmental projects to drive positive customer outcomes

Bachelor’s degree or equivalent experience

Experience with managing a phone support team