Register
Recruit Create CV

Customer Success Account Manager Jobs in Wisconsin

Account Manager, Customer Success (Remote)
By Cardinal Health At , , In
Strong process management and account management skills
Communication management, including the ability to manage communication of sensitive situations and/or information in a professional manner
Customer Relationship and Contract Management
Manages a large IDN customer account portfolio which may require a consultative approach
Communication with Cardinal Health departments and functions ( IT, Generics, Finance, SPD, Nuclear, Collections, Drop Ship, Inventory, etc).
Ability to work across all functional areas representing the Voice of Customer (VoC) to enhance the customer experience.

Are you looking for an opportunity to make a real impact? Join our team as a Customer Success Account Manager and help us create lasting relationships with our customers! You'll be responsible for ensuring our customers have a positive experience with our products and services, and you'll be the go-to person for any customer inquiries or issues. If you're passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

Overview A Customer Success Account Manager is responsible for managing customer relationships and ensuring customer satisfaction. They work closely with customers to understand their needs and provide solutions to meet those needs. They also work with internal teams to ensure customer success. Detailed Job Description

A Customer Success Account Manager is responsible for managing customer relationships and ensuring customer satisfaction. They work closely with customers to understand their needs and provide solutions to meet those needs. They also work with internal teams to ensure customer success. Responsibilities include:

• Developing and maintaining strong customer relationships
• Understanding customer needs and providing solutions
• Working with internal teams to ensure customer success
• Analyzing customer data to identify trends and opportunities
• Developing and implementing customer success strategies
• Managing customer accounts and ensuring customer satisfaction
• Resolving customer issues and providing support
• Providing feedback to internal teams on customer needs
• Keeping up to date on industry trends and best practices
• Participating in customer events and conferences
Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to build relationships and collaborate with internal teams
• Ability to manage multiple customer accounts
• Knowledge of customer success strategies and best practices
• Knowledge of customer data analysis and reporting
• Ability to work independently and manage time effectively
• Knowledge of customer service principles and practices
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least 3 years of experience in customer success, account management, or related field
• Experience with customer data analysis and reporting
• Knowledge of customer service principles and practices
• Knowledge of customer success strategies and best practices
Job Knowledge
• Knowledge of customer success strategies and best practices
• Knowledge of customer data analysis and reporting
• Knowledge of customer service principles and practices
• Knowledge of industry trends and best practices
Job Experience
• At least 3 years of experience in customer success, account management, or related field
• Experience with customer data analysis and reporting
• Experience with customer service principles and practices
Job Responsibilities
• Developing and maintaining strong customer relationships
• Understanding customer needs and providing solutions
• Working with internal teams to ensure customer success
• Analyzing customer data to