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Customer Solutions Manager Jobs in New York

Customer Success Strategy & Operations Manager, Linkedin Sales Solutions
By LinkedIn At New York, NY, United States
6+ years of experience in management consulting, finance, sales operations, business operations, or an analytical/operational role
Strong communication skills, including written and verbal communication experience with senior management
Experience leading a PMO or change management programs, and mobilizing cross-functional teams towards a common goal
6+ Experience with Excel and PowerPoint
2+ Experience working with SQL and Tableau
Experience working with or in sales teams and in SaaS businesses
Sr. Customer Solutions Manager
By Entrust At New York, United States
Strong project management skills, PMP and/or SCRUM/Agile, SAFe certified.
Experience with PKI (Public Key Infrastructure), SSL, data encryption, multi-cloud security, identity and access management, and establishing a Zero Trust approach.
Existing technical certifications preferred, with ongoing expectation of continuing education and technical certification programs
Certified Information Systems Security Professional (CISSP), CompTIA Security+, Certified Information Security Manager (CISM), Certified Ethical Hacker (CEH), or other security certifications.
Ability to travel 30% as needed, role is remote.
AWS, GCP, Azure or other cloud certifications
Senior Customer Success Manager – Sales Solutions
By LinkedIn At New York, NY, United States
5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Sales, account management, product enablement and/or sales effectiveness experience
Proficient organization, project management, and time management skills
Develops and helps customer drive change management principles and processes to support transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions.
Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Proficient verbal and written communication skills, including expertise in presenting to both small and large remote audiences 
Customer Solutions Specialist Jobs
By impact.com At New York, United States
Detail-oriented, able to effectively prioritize tasks and solid time management.
Experience (3+ years) in all of these areas is preferable:
Technical or Analytical Campaign Manager
Professional interpersonal skills, excellent written and verbal communication.
Hungry to learn and continuously grow your knowledge as the Product/Business evolves.
Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
Customer Solutions Manager - Remote | Wfh
By Get It Recruit - Healthcare At New York, NY, United States

Your Role Will Include As a Customer Success Manager, you will be responsible for facilitating the successful implementation and usage of cutting-edge satellite-derived data solutions for ...

Are you a customer-focused problem solver looking for a new challenge? We are looking for an experienced Customer Solutions Manager to join our team and help us provide the best customer experience possible. As a Customer Solutions Manager, you will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. You will also be responsible for managing customer inquiries and resolving customer issues. If you have a passion for customer service and a drive to exceed expectations, then this is the job for you!

Overview:

A Customer Solutions Manager is responsible for managing customer relationships and providing customer support. They are responsible for understanding customer needs and providing solutions to meet those needs. They must be able to effectively communicate with customers and build relationships. They must also be able to identify customer issues and develop solutions to resolve them.

How To Become an Customer Solutions Manager:

To become a Customer Solutions Manager, you will need to have a combination of education, experience, and skills. You should have a bachelor’s degree in business, marketing, or a related field. You should also have experience in customer service, sales, or a related field. Additionally, you should have strong communication and problem-solving skills.

Customer Solutions Manager Skills:

• Customer service
• Communication
• Problem-solving
• Relationship building
• Negotiation
• Conflict resolution
• Time management
• Analytical thinking
• Interpersonal skills

What is Customer Solutions Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management systems
• Knowledge of sales and marketing principles
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service trends
• Knowledge of customer service regulations

What is Customer Solutions Manager Responsibilities?

• Manage customer relationships
• Provide customer support
• Identify customer needs
• Develop solutions to meet customer needs
• Communicate with customers
• Build relationships with customers
• Resolve customer issues
• Monitor customer feedback
• Analyze customer data
• Develop customer service policies

What is Customer Solutions Manager Experience?

• Experience in customer service
• Experience in sales
• Experience in customer relationship management
• Experience in customer service software
• Experience in customer service best practices
• Experience in customer service regulations

What is Customer Solutions Manager Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• Strong communication and problem-solving skills
• Ability to build relationships with customers
• Ability to negotiate and resolve conflicts
• Ability to analyze customer data
• Ability to develop customer service policies

Customer Solutions Manager Educations:

• Bachelor’s degree in business, marketing, or a related field
• Master’s degree in business, marketing, or a related field
• Professional certification in customer service
What tools help Customer Solutions Manager work better?
• Customer relationship management (CRM) software
• Customer service software
• Project management software
• Data analysis software
• Communication tools
• Collaboration tools
Good tips to help Customer Solutions Manager do more effectively?
• Listen to customer feedback and use it to improve customer service.
• Develop customer service policies that are easy to understand and follow.
• Use data analysis to identify customer needs and develop solutions.
• Use customer relationship management software to track customer interactions.
• Develop relationships with customers to build trust and loyalty.
• Stay up-to-date on customer service trends and best practices.
Common Customer Solutions Manager interview questions?
• How do you handle customer complaints?
• What experience do you have in customer service?
• How do you build relationships with customers?
• How do you use data analysis to identify customer needs?
• How do you stay up-to-date on customer service trends?
• What strategies do you use to resolve customer issues?