Customer Solutions Advisor Jobs in Massachusetts , Employment

Are you looking for an exciting and rewarding career in customer service? We are looking for a Customer Solutions Advisor to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing solutions to customer problems. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview A Customer Solutions Advisor is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. Detailed Job Description A Customer Solutions Advisor is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. They must be able to communicate effectively with customers and have a strong understanding of customer service principles. They must also be able to work independently and as part of a team. Job Skills Required

• Excellent customer service skills

• Strong communication skills

• Ability to troubleshoot technical issues

• Knowledge of customer service principles

• Ability to work independently and as part of a team

• Proficiency in using computer systems and software

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles

• Ability to troubleshoot technical issues

• Proficiency in using computer systems and software

Job Knowledge

• Knowledge of customer service principles

• Knowledge of computer systems and software

• Knowledge of customer service best practices

• Knowledge of troubleshooting techniques

Job Experience

• Previous customer service experience

• Previous experience in a technical support role

• Previous experience in a customer service role

Job Responsibilities

• Provide customer service and technical support to customers

• Respond to customer inquiries and resolve customer issues

• Troubleshoot technical issues and provide solutions to customer problems

• Communicate effectively with customers

• Maintain customer service records

• Follow up with customers to ensure satisfaction