Customer Services Specialist Jobs in Michigan , Employment

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for an experienced Customer Services Specialist to join our team and help us provide the best customer experience possible. If you have a passion for helping people and a drive to exceed customer expectations, then this is the job for you!

Overview A Customer Services Specialist is responsible for providing customer service and support to customers. They are the primary point of contact for customers and are responsible for responding to customer inquiries, resolving customer complaints, and providing product and service information. Detailed Job Description A Customer Services Specialist is responsible for providing customer service and support to customers. They are the primary point of contact for customers and are responsible for responding to customer inquiries, resolving customer complaints, providing product and service information, and providing technical support. They must be knowledgeable about the products and services offered by the company and be able to answer customer questions and provide solutions to customer problems. They must also be able to handle customer complaints in a professional and courteous manner. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to multi-task

• Ability to work in a fast-paced environment

• Ability to work independently

• Knowledge of customer service principles and practices

• Knowledge of company products and services

• Knowledge of computer systems and software

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of company products and services

• Knowledge of computer systems and software

• Ability to multi-task

• Ability to work in a fast-paced environment

• Ability to work independently

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of company products and services

• Knowledge of computer systems and software

Job Experience

• Previous customer service experience

• Experience in a customer service role

Job Responsibilities

• Respond to customer inquiries and provide product and service information

• Resolve customer complaints in a professional and courteous manner

• Provide technical support to customers

• Maintain customer records and update customer information

• Monitor customer satisfaction and provide feedback to management

• Follow up with customers to ensure their satisfaction with the product or service