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Customer Service Utilities Specialist Jobs in Nebraska

Billing Specialist Ii-Utilities Jobs
By RealPage Utility Management, Inc. At , Waco, 76712
Strong organization skills, and a high level of detail required
Robust working knowledge of MS Office (Outlook, Excel, and MS Word)
Work closely with properties that take their own reads to ensure they are obtained timely to meet prebill/billing deadlines.
Operate as a SME in partnership with internal software development team to identify and implement process efficiencies
Handle coordination with the collection of read data through the appropriate means for each system type (Inovonics, Tehama, Next Century, etc.)
Ensure sub-meter reads are loaded into the billing system timely for the prebill team to generate prebills according to billing schedules.

Are you looking for a challenging and rewarding role in customer service? Join our team as a Customer Service Utilities Specialist and make a real difference in the lives of our customers! You'll be responsible for providing exceptional customer service and support, while ensuring that all customer inquiries are handled in a timely and efficient manner. If you're passionate about helping others and have a knack for problem-solving, this could be the perfect job for you!

Overview:

A Customer Service Utilities Specialist is responsible for providing customer service to utility customers. They are responsible for handling customer inquiries, resolving customer complaints, and providing information about utility services. They must be knowledgeable about the utility services offered and be able to explain them to customers.

Detailed Job Description:

The Customer Service Utilities Specialist is responsible for providing customer service to utility customers. This includes answering customer inquiries, resolving customer complaints, and providing information about utility services. The Customer Service Utilities Specialist must be knowledgeable about the utility services offered and be able to explain them to customers. They must also be able to troubleshoot customer issues and provide solutions. The Customer Service Utilities Specialist must be able to work independently and as part of a team.

What is Customer Service Utilities Specialist Job Skills Required?

• Excellent customer service skills
• Knowledge of utility services
• Ability to troubleshoot customer issues
• Ability to provide solutions
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to multitask
• Ability to work in a fast-paced environment

What is Customer Service Utilities Specialist Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of utility services
• Ability to troubleshoot customer issues
• Ability to provide solutions

What is Customer Service Utilities Specialist Job Knowledge?

• Knowledge of utility services
• Knowledge of customer service principles
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Utilities Specialist Job Experience?

• Previous customer service experience
• Previous experience in a utility customer service role

What is Customer Service Utilities Specialist Job Responsibilities?

• Answer customer inquiries
• Resolve customer complaints
• Provide information about utility services
• Troubleshoot customer issues
• Provide solutions to customer issues
• Maintain customer records
• Follow up with customers
• Ensure customer satisfaction