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Customer Service Support Manager Jobs

Support Service Manager Jobs
By Adobe At California, United States
Highly articulate and presents plans and ideas in a compelling manner.
Communicates passion, energy and enthusiasm.
Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them.
Able to build and communicate customer service reviews and set expectations according to business decisions.
Spanish and English language verbal and written
What You Need To Succeed
Manager, Service Support Jobs
By NetJets At Columbus, OH, United States
Ability to manage multiple projects, efforts, and activities concurrently. Experience with prioritization, requirements gathering, and project management.
Understanding the ITIL framework, focused on incident management (including Major Incidents), problem management, and knowledge management.
Knowledge, Skills, Abilities And Other (KSAOs)
Represent Service Support teams in all project management meetings and planned efforts that require Service Desk and A-Team participation.
Collaborate with IT and business leaders to improve current partnerships and to expand Service Support technical executions and capabilities.
Experience in crucial conversations, demonstrates ability to listen, learn, and communicate in tough and unfavorable situations.
Service Operations Support Manager
By AIR Communities At , Denver $90,000 - $105,000 a year
At least 5 years of experience in Multifamily Service Operations Management
At least 2 years of experience in direct Service Management role
May serve as the acting Service Manager wherever/ whenever assigned and provide the standard operational support required of AIR’s Service Managers.
Proven track record in managing large properties, be a motivator, a good communicator, and a hands-on manager
Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
Traveling Service Operations Support Manager
Customer Service Support Manager
By Zipify At United States
Manage and delegate special projects such as Intercoms Knowledge Base, Fin (Intercom AI), refunds, cancellation feedback, action-based pop-ups, etc
Manage a support team of 10, meeting with team and team leads on a weekly basis
Meet quarterly with Intercom Account Manager, requesting any assistance we may need from them and discussing best practices and new features
Manage all customer communications, addressing needs in a timely and appropriate manner
Proven experience in a customer support role
Above-average communication, collaboration, and delegation skills
Customer Service Support Manager
By ParentSquare At Santa Barbara, CA, United States
Develop and implement professional development to enhance the skills and knowledge of the customer support team.
Collaborate with cross-functional teams, such as product management and engineering, to communicate customer feedback and drive product improvements.
Project management and ability to prioritize tasks in a fast moving dynamic environment
Plan topics and lead daily team huddle with other Customer Support Manager.
2+ years of Customer Support leadership, including ticketing system, experience
Experience with school communication tools, integration tools and/or SIS a plus
Customer Support Manager Jobs
By Black Diamond Management Inc. At Murray, UT, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Manager, Customer Support Jobs
By ServiceTitan At Atlanta, GA, United States
Oversee change management and reengineering activities including implementing new processes, systems, tools/technologies, metrics, and improved organizational alignment.
Manage the day-to-day business operations of the U.S. TSO team in supporting customer issue resolution.
Engage with internal customers and our business partners to deliver new and innovative Technical Support capabilities.
Experience performing well in a highly dynamic, rapidly changing environment
Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines.
Self-starter with strong sense of urgency and accountability
Store Support Associate Team Leader (Customer Service, Front End Support Assistant Manager)
By Whole Foods Market At , Denver, 80202, Co $20.05 - $35.00 an hour
Demonstrates advanced product knowledge, maintains awareness of new products.
Excellent interpersonal, motivational, team building, and customer relationship skills.
Advanced knowledge of regulatory and safety policies and procedures.
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
18+ months retail Team Member experience and 6+ months of supervisory experience.
Store Support Associate Team Leader (Customer Service, Front End Support Assistant Manager)
By Whole Foods Market At , Boulder, 80301, Co $20.05 - $35.00 an hour
Demonstrates advanced product knowledge, maintains awareness of new products.
Excellent interpersonal, motivational, team building, and customer relationship skills.
Advanced knowledge of regulatory and safety policies and procedures.
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
18+ months retail Team Member experience and 6+ months of supervisory experience.

Are you a customer service professional looking for a new challenge? We are looking for an experienced Customer Service Support Manager to join our team and help us provide exceptional customer service. You will be responsible for managing customer service operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for an exciting opportunity, this could be the perfect job for you!

Overview:

A Customer Service Support Manager is responsible for overseeing customer service operations and ensuring that customer service standards are met. They are responsible for managing customer service staff, developing customer service strategies, and providing customer service training.

Detailed Job Description:

The Customer Service Support Manager is responsible for overseeing customer service operations and ensuring that customer service standards are met. This includes managing customer service staff, developing customer service strategies, and providing customer service training. The Customer Service Support Manager is also responsible for responding to customer inquiries, resolving customer complaints, and providing customer service support.

What is Customer Service Support Manager Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to manage customer service staff
• Ability to develop customer service strategies
• Ability to provide customer service training
• Ability to respond to customer inquiries
• Ability to resolve customer complaints
• Ability to provide customer service support

What is Customer Service Support Manager Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service standards
• Knowledge of customer service regulations

What is Customer Service Support Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service standards
• Knowledge of customer service regulations

What is Customer Service Support Manager Job Experience?

• 5+ years of customer service experience
• Experience managing customer service staff
• Experience developing customer service strategies
• Experience providing customer service training
• Experience responding to customer inquiries
• Experience resolving customer complaints
• Experience providing customer service support

What is Customer Service Support Manager Job Responsibilities?

• Manage customer service staff
• Develop customer service strategies
• Provide customer service training
• Respond to customer inquiries
• Resolve customer complaints
• Provide customer service support
• Monitor customer service performance
• Ensure customer service standards are met
• Ensure customer service regulations are followed