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Customer Service Support Associates Jobs in Texas

It Support Customer Service
By LanceSoft, Inc. At Richardson, TX, United States
**************Must have IT support skills*************
6 months of application and/or hardware experience preferably in a Call Center environment.
• Must have excellent Customer Service skills
• Must have competent PC skills, proficiency in MS Office required
• Must have excellent verbal and listening communication skills
• Must have excellent writing skills
Customer Service It Support
By LanceSoft, Inc. At Richardson, TX, United States
**************Must have IT support skills*************
6 months of application and/or hardware experience preferably in a Call Center environment.
• Must have excellent Customer Service skills
• Must have competent PC skills, proficiency in MS Office required
• Must have excellent verbal and listening communication skills
• Must have excellent writing skills
Director, Customer Service & Support Strategy
By Flexport At Dallas, TX, United States
Program management skills: set goals, manage delivery, create and measure impact.
Outstanding written and verbal communication skills and stakeholder management
Experience with Salesforce, or other account management or customer service software
Set customer support experience strategy: Define the customer experience strategy, including customer archetypes and corresponding experience and support goals.
Measure: Define customer support experience metrics in a rapidly growing and ambiguous environment and hold your team accountable to results.
Collaborate cross functionally: Work closely with the Operations and Demand teams to ensure an optimal end to end customer experience.

Are you looking for an opportunity to use your customer service skills to make a difference? We are looking for Customer Service Support Associates to join our team and provide exceptional service to our customers. If you are passionate about helping people and have a knack for problem-solving, this could be the perfect job for you!

Customer Service Support Associates are responsible for providing customer service and technical support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing technical assistance.

What is Customer Service Support Associates Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve customer issues
• Knowledge of customer service principles and practices
• Proficiency in using computers and related software
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team

What is Customer Service Support Associates Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks

What is Customer Service Support Associates Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service policies and procedures
• Knowledge of customer service standards and regulations

What is Customer Service Support Associates Job Experience?

• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a technical support role

What is Customer Service Support Associates Job Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Troubleshoot and resolve customer issues
• Provide technical assistance to customers
• Follow up with customers to ensure satisfaction
• Document customer interactions and transactions
• Maintain customer service records
• Monitor customer service metrics and provide feedback to management