Customer Service Representative And Tech Support Jobs in Massachusetts , Employment

Are you looking for an exciting opportunity to use your customer service and technical support skills? We are looking for a Customer Service Representative and Tech Support to join our team and provide exceptional service to our customers. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

Overview of Customer Service Representative and Tech Support Customer Service Representatives and Tech Support are responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, complaints, and technical issues. They must be knowledgeable about the products and services offered by the company and be able to provide accurate information to customers. Detailed Job Description of Customer Service Representative and Tech Support

• Respond to customer inquiries, complaints, and technical issues via phone, email, or chat.

• Troubleshoot customer issues and provide technical support.

• Provide accurate information about products and services.

• Follow up with customers to ensure their satisfaction.

• Document customer interactions and provide feedback to management.

• Maintain customer records and update customer information.

• Assist with other customer service related tasks as needed.

Job Skills Required for Customer Service Representative and Tech Support

• Excellent customer service and communication skills.

• Ability to troubleshoot and resolve customer issues.

• Knowledge of products and services offered by the company.

• Ability to work in a fast-paced environment.

• Proficiency in using computers and customer service software.

Job Qualifications for Customer Service Representative and Tech Support

• High school diploma or equivalent.

• Previous customer service experience.

• Technical certifications or training in customer service.

Job Knowledge for Customer Service Representative and Tech Support

• Knowledge of customer service principles and practices.

• Knowledge of customer service software and applications.

• Knowledge of company products and services.

• Knowledge of technical support principles and practices.

Job Experience for Customer Service Representative and Tech Support

• Previous customer service experience.

• Previous technical support experience.

• Previous experience working in a call center or customer service environment.

Job Responsibilities for Customer Service Representative and Tech Support

• Respond to customer inquiries, complaints, and technical issues.