Customer Service Rep Remote June16Th Jobs in Iowa

Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

This is a full time, remote position. Hours of Operations during the Open Enrollment (OE) period are:

Last 3 days of OE Hours of Operations will be 8am-10pm ET

Respond effectively to all forms of inbound and outbound contacts.

Track and document all inquiries using the applicable systems.

Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

Strong organizational and time management skills.

Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.

Excellent verbal and written communication skills.

Preferred Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/ rater environment.

Experience working in a high volume and fast paced call center environment.

Experience with named non owner polices, understanding SR-22, and FR-44 state fillings is a plus.