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Customer Service Quality Assurance Jobs in Iowa

Quality Specialist, Customer Service (Life)
By Transamerica At , Remote $38,000 - $65,000 a year
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Associates degree or equivalent work experience required.
Minimum of 0-1 years customer service experience required.
Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.
Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.
Strong analytical, organizational, problem solving and customer service skills.
Supervisor, Quality Assurance Customer Service (Life)
By Transamerica At , Remote $61,500 - $81,500 a year
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Provide monthly reports of quality control results to department managers and supervisors, including information on trends identified during audits.
Bachelor’s degree in a business-related field or equivalent training/experience.
Three years of audit related experience.
In-depth knowledge of insurance practices and principles.
Communication and interpersonal skills to coach and mentor staff.
Customer Service Quality Assurance Specialist
By DMI At , Remote
Assist in the creation of soft skills, customer service, and ticket management training courses.
Strong time management and prioritization skills.
Experience in Managed Mobility Services - a strong understanding of mobility terminology and troubleshoooting
Ability to work independently without relying on significant management oversight.
Education and Years of Experience:
Understand the role and technical skills required of agents,
Customer Quality Manager Jobs
By Bonduelle At , Irwindale, 91706, Ca $90,000 - $100,000 a year
Provide technical and project management support to improve customer satisfaction and
Build predictive performance tools to shift from reactive quality management to proactive,
Manage, monitor and trend Quality key performance metrics and reporting for organization to
Responsible for leading Quality improvement efforts for key programs/customers, including
Engage, collaborate, communicate and satisfy customers needs within Quality organization,
Support internal facilities and customers by driving alignment and partnership, including issue

Are you looking for a job that allows you to make a real difference in customer service quality? Join our team as a Customer Service Quality Assurance Specialist and help us ensure that our customers receive the highest level of service possible!

Overview Customer Service Quality Assurance is a role that involves ensuring that customer service standards are met and maintained. This role is responsible for monitoring customer service interactions, providing feedback to customer service staff, and making recommendations for improvement. Detailed Job Description The Customer Service Quality Assurance role is responsible for monitoring customer service interactions, providing feedback to customer service staff, and making recommendations for improvement. This role is also responsible for developing and implementing customer service quality assurance processes and procedures. This role will also be responsible for analyzing customer service data and providing reports to management. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to analyze customer service data
• Ability to identify customer service issues and develop solutions
• Knowledge of customer service quality assurance processes and procedures
• Knowledge of customer service software and systems
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• Knowledge of customer service software and systems
• Knowledge of customer service quality assurance processes and procedures
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service quality assurance processes and procedures
• Knowledge of customer service best practices
• Knowledge of customer service metrics and analytics
Job Experience
• At least two years of customer service experience
• Experience in customer service quality assurance
• Experience in customer service data analysis
Job Responsibilities
• Monitor customer service interactions and provide feedback to customer service staff
• Develop and implement customer service quality assurance processes and procedures
• Analyze customer service data and provide reports to management
• Identify customer service issues and develop solutions
• Ensure customer service standards are met and maintained