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Customer Service Quality Assurance Jobs

Asst Mgr, Quality Assurance Analytics, Customer Relations
By Gap Inc. At Columbus, OH, United States
Strong computer skills with an emphasis on contact center tools (advanced MS Office Excel, PowerPoint, Call Management Systems).
Knowledge of NICE products including the cxOne platform is preferred
Experience leading others with ability to build and sustain culture through the collaboration with team and business partners.
Create with audacity through utilizing strong diagnostic skills in listening, probing, and analyzing to translate business problems into data drive solutions
Basic knowledge of common statistical analysis methods (propensity classification, text mining, and sentiment analysis- e.g- SAS and SPSS).
Ability to drive accountability and standardized best practices and leverage support functions to optimize operational and financial performance
Quality Specialist, Customer Service (Life)
By Transamerica At , Remote $38,000 - $65,000 a year
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Associates degree or equivalent work experience required.
Minimum of 0-1 years customer service experience required.
Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.
Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.
Strong analytical, organizational, problem solving and customer service skills.
Food Service Quality Assurance
By FiveStar At , Bardstown, 40004, Ky

Primary essential duties and tasks:

Merchandising up to and including:

Supervisor, Quality Assurance Customer Service (Life)
By Transamerica At , Remote $61,500 - $81,500 a year
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Provide monthly reports of quality control results to department managers and supervisors, including information on trends identified during audits.
Bachelor’s degree in a business-related field or equivalent training/experience.
Three years of audit related experience.
In-depth knowledge of insurance practices and principles.
Communication and interpersonal skills to coach and mentor staff.
Customer Service Quality Supervisor - 90362182 - Boston
By Amtrak At , Boston, 02110, Ma $7,250 a month
Prefer extensive supervisory experience and knowledge of the Amtrak system, policies, procedures, and service standards for on- board employees
Provides direction to ensure compliance of all personnel with corporate policies & procedures relative to customer experience
Testing consistent with service requirements and other items of regulatory compliance
Effectively contributes to a safe and secure work environment for employees and travel experience for customers
Experience in revenue and accounting procedures, including the ability to evaluate and to perform audits
Experience in TDRS, CSPMI, Exodin machines, Point of Sale (POS)
Customer Service Quality Assurance Specialist
By DMI At , Remote
Assist in the creation of soft skills, customer service, and ticket management training courses.
Strong time management and prioritization skills.
Experience in Managed Mobility Services - a strong understanding of mobility terminology and troubleshoooting
Ability to work independently without relying on significant management oversight.
Education and Years of Experience:
Understand the role and technical skills required of agents,
Quality Customer Service Representative
By Zidane Development Group At Alexandria, VA, United States
(The following are representative of the education, experience, knowledge, skills or ability required for this position)
Superior organizational skills - able to manage multiple priorities simultaneously
Maintains training abilities for clients and consumers
Must be pleasant, professional, detailed communication skills
Must be knowledgeable with Microsoft Office
Must have strong oral communication skills
Supervisor, Quality Assurance Customer Service (Life)
By Transamerica At United States
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Provide monthly reports of quality control results to department managers and supervisors, including information on trends identified during audits.
Bachelor’s degree in a business-related field or equivalent training/experience.
Three years of audit related experience.
In-depth knowledge of insurance practices and principles.
Communication and interpersonal skills to coach and mentor staff.
Quality Specialist, Customer Service (Life)
By Transamerica At United States
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Associates degree or equivalent work experience required.
Minimum of 0-1 years customer service experience required.
Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.
Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.
Strong analytical, organizational, problem solving and customer service skills.
Customer Service Quality Assurance Manager
By Olliv By CoinFlip At Chicago, IL, United States
Good organizational skills, knowledgeable of goal-setting practices
5 years of experience in the customer service space
Proven track record of analytical skills
Hands-on experience in quality assurance
Experience with the implementation of Quality Assurance systems and automation.
Great people skills and ability to communicate all types of feedback.
Customer Experience Quality Assurance Director
By Employer Direct Healthcare At Dallas, TX, United States
Experience working with Quality Management Systems (QMS)
Demonstrate time management skills and strong analytical skills
Develop quality management strategies for service center operations, including standards, scorecards, training & development, performance metrics, dashboards, etc.
Support escalation management resolution and trending with key internal partners.
Collaborates with Training and Development to define training requirements needed to support quality for both new hires and current team.
Develop quality platform experience using NICE solutions
Service Quality Specialist Jobs
By Diebold Nixdorf At , San Juan, Pr
Alternatively an equivalent combination of education and experience required (may be adjusted based upon local regulations or level of position)
Remote - Work from HomeYes
Bachelor's Degree and 2+years work experience in a related role
Fluent business English skills (written and spoken)
Provides Service Quality analysis for a specific business function or location.
Participates in customer service review sessions for various channels (voice, screen capture, email and chat).
Manager, Quality Assurance, Technical Customer Inquiries
By Moderna Therapeutics At , Norwood, 02062, Ma
Vacation, sick time and holidays
Volunteer time to participate within your community
Paid sabbatical after 5 years; every 3 years thereafter
Here’s What You’ll Bring to the Table:
Generous paid time off, including:
Service Quality Assurance Specialist
By Included Health At United States
Communicate insights and partner with Service Quality Improvement Specialists to identify actions to improve member experience
3+ years of experience in customer service
Proven organizational, communication, and informal leadership skills
Strong influencing skills and collaboration skills
Conduct quality reviews by evaluating and providing feedback on interactions with members/patients to assess quality of care and service
Conduct focused quality reviews as needed
Director, It Customer Support & Quality Assurance
By Community College of Rhode Island At , Warwick, 02886, Ri $130,000 a year
Knowledge and experience evaluating, deploying and managing Help Desk systems that support ticket management, self-service/automation and reporting/optimization.
Oversee the management and operation of Information Technology customer/end-user support systems.
Oversee the evaluation, purchase, maintenance, support and inventory management of college owned and supported end-user software and hardware.
Knowledge of teaching techniques and the use of technology in higher education instruction is required.
If attaching a resume complete with education history and/or employment history, please
Please note that all RI Council of Postsecondary Education employees (i.e., full- and part-time
Lead Customer Service Agent: Quality Assurance - Denver International Airport
By City and County of Denver At , Denver International Airport, Co $20.90 - $31.35 an hour
Equivalency: Additional appropriate education may be substituted for one (1) year of the minimum experience requirements.
Three (3) years customer service experience working in an airline, airport, service, hotel or hospitality industry
Call center experience is a preferred
Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience: Four (4) years of customer service work for airlines, call centers, hospitality, ground transportation, or related industries.
Licensures/Certification(s): By position, requires a valid Driver's License at the time of application.
Quality Assurance Specialist I - Customer Experience
By CareOregon At , Portland, 97204, Or $55,165 - $66,750 a year
Knowledge, Skills and Abilities Required
Contribute to the management and refinement of the quality assurance tool.
Minimum 2 years’ experience in the insurance or healthcare industry (e.g., claims, managed care, healthcare facilities, or other related industries)
Participate in facilitating quality knowledge transfer sessions to drive adoption of quality standards.
Provide business requirements and guidance for quality related technology solutions.
Experience in customer service support role(s)
Supervisor Customer Support Quality Assurance
By JetBlue Airways Corporation At , Salt Lake City, 84121, Ut
Excellent organizational skills and the ability to manage multiple projects and meet stringent deadlines
High School Diploma or General Education Development (GED) Diploma
Minimum of three (3) years of related quality experience or similar expertise
One (1) year of leadership experience
Five (5) years of supervisor experience in previous Quality Assurance program (preferably in call center environment)
Proven coaching and mentoring skills
Customer Service Technician (Data Quality Assurance)
By City of Rocky Mount At , Rocky Mount, 27804, Nc $19.14 - $28.72 an hour
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS
Operation of a computer and assigned software, including a variety of data management software programs.
Recommend improvements in data collection and management based on analysis of data.
Telephone techniques and etiquette. Oral and written communication skills.
Interpersonal skills using tact, patience, and courtesy.
Full time jobs are provided Benefits.
Customer Service Quality Assurance Analyst
By Bayer At , Creve Coeur, Mo
Manage call quality as part of Voice of the Customer processes;
Measure and report customer insights and service related metrics, based on Global framework to drive improvements in customer experience;
5+ years of professional experience preferably in Customer Service, Commercial, Logistics, Operational or Agricultural fields;
Excellent customer service & influencing skills with very strong written and verbal communication skills;
The primary responsibilities of this role, Customer Service Quality Assurance Analyst , are to:
Responsible for synthesizing external and internal Crop Science metrics and opportunities and communicating clearly to all stakeholders;

Are you looking for a job that allows you to make a real difference in customer service quality? Join our team as a Customer Service Quality Assurance Specialist and help us ensure that our customers receive the highest level of service possible!

Overview Customer Service Quality Assurance is a role that involves ensuring that customer service standards are met and maintained. This role is responsible for monitoring customer service interactions, providing feedback to customer service staff, and making recommendations for improvement. Detailed Job Description The Customer Service Quality Assurance role is responsible for monitoring customer service interactions, providing feedback to customer service staff, and making recommendations for improvement. This role is also responsible for developing and implementing customer service quality assurance processes and procedures. This role will also be responsible for analyzing customer service data and providing reports to management. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to analyze customer service data
• Ability to identify customer service issues and develop solutions
• Knowledge of customer service quality assurance processes and procedures
• Knowledge of customer service software and systems
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• Knowledge of customer service software and systems
• Knowledge of customer service quality assurance processes and procedures
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service quality assurance processes and procedures
• Knowledge of customer service best practices
• Knowledge of customer service metrics and analytics
Job Experience
• At least two years of customer service experience
• Experience in customer service quality assurance
• Experience in customer service data analysis
Job Responsibilities
• Monitor customer service interactions and provide feedback to customer service staff
• Develop and implement customer service quality assurance processes and procedures
• Analyze customer service data and provide reports to management
• Identify customer service issues and develop solutions
• Ensure customer service standards are met and maintained