Customer Service And Purchasing Support Jobs

Review and resolve shipping and payroll discrepancies; assist buyers, program managers and other team members

Perform data entry, run status reports, file and perform other general administrative duties as required

Bachelors/Associate degree and 2+ years of relevant customer service experience

Excellent written and verbal communication skills

Experience in purchasing activities, supplier/vendor expediting, RFQs, follow-up with requests, OR resolving shipping discrepancies desired.

Provide customer service and purchasing material support for the base through email and phone calls using a database.

Ecommerce Management – Processing ecommerce orders submitted via EDI and email. Managing claims, cancellations and tracking.

Minimum 3 years’ experience in customer service

Purchasing/Buying experience required, preferably in a resale environment

Excellent interpersonal and verbal communication skills.

Outstanding telephone etiquette and customer focused, professional written communication skills.

Organization skills and ability to handle multiple tasks.

Strong technical skills. Experience with Excel/Google Sheets and other online tools are important.

One of the most important qualifications for this position is reliability. Showing up on time every day is very important.

Previous experience in customer service, sales, operations or office admin

Phone skills to build confidence and rapport with client callers

Excellent written and verbal communication skills

Enter inbound phone orders and answer product questions ( 10-15 calls per day - training provided)

Proficient in Zendesk usage for ticket management.

Answer help desk calls and emails to resolve customer problems related to products and experiences.

Ensure the quick response or need for escalation to provide a positive Customer Experience aligned with the company's Core Values.

Maintain and update the customer product knowledge base and training tools/materials.

2-3 years of enterprise software support experience.

Experience in training new users on enterprise software.

J. Update job knowledge by participating in educational opportunities and knowledge management.

j. Update job knowledge by participating in educational opportunities and knowledge management.

K. Develop appropriate reporting requirements by supervisor or manager.

k. Develop appropriate reporting requirements by supervisor or manager.

Must have at least 1 year experience of helpdesk experience

What Your Day-To-Day Looks Like (Position Responsibilities):

Review and resolve shipping and payroll discrepancies; assist buyers, program managers and other team members

Perform data entry, run status reports, file and perform other general administrative duties as required

High School diploma and 2+ years of relevant customer service experience

Excellent written and verbal communication skills

Experience in purchasing activities, supplier/vendor expediting, RFQs, follow-up with requests, OR resolving shipping discrepancies desired.

Provide customer service and purchasing material support for the base through email and phone calls using a database.

Strong attention to detail, time management, and organizational skills.

Previous experience in purchasing, inventory systems, and customer service.

Excellent written and verbal communication skills.

Leading the effective procurement of inventory assets (equipment, software, licenses), products, and material in an efficient and timely fashion.

Maintaining and managing inventory control in support of business processes and goals.

Maintaining and managing inventory data and audit output.

Skill to use a personal computer and various software packages including Microsoft Word, Excel, PowerPoint, Outlook and Teams

Skill to communicate clearly and effectively, orally and in writing.

Skill to research and compile data found on the Internet.

Key point of contact for all clients after initial PO

Build account past initial PO

Arrange client visits on site and to them