Register
Recruit Create CV

Customer Service Order Management Jobs in Michigan

Customer Order Management Specialist
By Cummins Inc. At , New Hudson, 48165, Mi
0-2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred
Acts as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Work location is flexible. Experience in BMS transactions highly regarded.
Receiving, invoicing, costing in a timely manner and meeting month end requirements.
Support internal controls audit requirements.

Are you looking for an exciting opportunity to use your customer service and order management skills? Join our team and help us provide exceptional service to our customers! We offer a competitive salary and benefits package, plus the chance to work with a dynamic team in a fast-paced environment. Apply now and take your career to the next level!

Overview Customer Service Order Management is a role that involves managing customer orders from start to finish. This includes taking orders, processing payments, tracking shipments, and providing customer service. The role requires excellent customer service skills, attention to detail, and the ability to multitask. Detailed Job Description

Customer Service Order Management involves managing customer orders from start to finish. This includes taking orders, processing payments, tracking shipments, and providing customer service. The role requires excellent customer service skills, attention to detail, and the ability to multitask. Responsibilities include:

• Taking customer orders over the phone, online, or in person
• Processing payments and ensuring accuracy of customer information
• Tracking shipments and providing updates to customers
• Resolving customer inquiries and complaints
• Maintaining customer records and order histories
• Updating customer accounts and order information
• Assisting with other customer service tasks as needed
Job Skills Required
• Excellent customer service skills
• Attention to detail
• Ability to multitask
• Knowledge of order processing systems
• Knowledge of shipping and tracking systems
• Proficiency in Microsoft Office
• Ability to work independently
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of order processing systems
• Knowledge of shipping and tracking systems
• Proficiency in Microsoft Office
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of order processing systems
• Knowledge of shipping and tracking systems
• Knowledge of Microsoft Office
Job Experience
• Previous customer service experience
• Previous experience with order processing systems
• Previous experience with shipping and tracking systems
Job Responsibilities
• Taking customer orders over the phone, online, or in person
• Processing payments and ensuring accuracy of customer information
• Tracking shipments and providing updates to customers
• Resolving customer inquiries and complaints
• Maintaining customer records and order histories
• Updating customer accounts and order information
• Assisting with other customer service tasks as needed