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Customer Service Intake Specialist Jobs in Connecticut

Customer Service Representative - Intake
By The Cigna Group At , Hartford, 06152 $17 - $22 an hour

If you like to make a difference and help people, have great communication skills and are able to problem -solve with a cool head, eviCore Healthcare, a subsidiary of The Cigna Group , want s you to ...

Customer Service Intake Representative-Remote-Evicore
By The Cigna Group At , Hartford, 06152, Ct $17 - $18 an hour

After completion of application, be sure to complete the required assessment to continue in the hiring process. Pay Rate: $17-$19/Hour Must be available for shifts between 7am-7:30PM Mountain ...

Customer Service Intake Representative- Remote - Evicore
By The Cigna Group At Bloomfield, CT, United States
Team player who exchanges personal knowledge, offers,and accepts support
Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills
A proven curriculum providing the knowledge you need to excel
Health, dental, vision, and life benefits with employer funded HSA
Accept a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization
Properly handle and verify patient records under HIPPA and PHI, and secure confidentiality for each call

Are you looking for a job that will challenge you and help you grow? Join our team as a Customer Service Intake Specialist and be part of a dynamic and fast-paced environment. You'll be responsible for providing excellent customer service, managing customer inquiries, and ensuring customer satisfaction. If you're up for the challenge, apply now!

Overview A Customer Service Intake Specialist is responsible for providing customer service and support to customers who contact the company. They are responsible for answering customer inquiries, resolving customer issues, and providing customer service support. Detailed Job Description The Customer Service Intake Specialist is responsible for providing customer service and support to customers who contact the company. They are responsible for answering customer inquiries, resolving customer issues, and providing customer service support. They must be able to effectively communicate with customers and provide them with the information they need. They must be able to troubleshoot customer issues and provide solutions. They must be able to handle customer complaints and provide solutions. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot customer issues
• Ability to provide solutions to customer issues
• Ability to handle customer complaints
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of customer service software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service procedures
• Knowledge of customer service policies
• Knowledge of customer service techniques
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a customer service environment
Job Responsibilities
• Answer customer inquiries
• Resolve customer issues
• Provide customer service support
• Troubleshoot customer issues
• Provide solutions to customer issues
• Handle customer complaints
• Maintain customer service records
• Follow customer service procedures
• Follow customer service policies
• Follow customer service techniques