Customer Service Excellence Manager Jobs

Complete all Learning & Development classes as required, including annual Learning Management System training.

Collaborates with the Market Manager by providing feedback regarding interviews, hiring, performance appraisals and disciplinary actions for the staff.

Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

Knowledge of wire documentation, with responsibility for obtaining proper documentation and approvals prior to sending a wire.

Must have excellent verbal, written and interpersonal communication skills.

An enthusiastic individual who can listen to customer concerns and offer a unique and innovative solution.

Project management experience; PMP Certification is considered a plus

Excellent analytical skills and problem-solving abilities

The ability to think progressively to advance supply chain processes and management

Identify and create future processes, resources, and system capabilities; Lead VSM exercises to identify capability gaps

Determine value-add capabilities for advanced customer engagement, connectivity, and collaboration; support implementation of aligned plans in collaborations with key customers

Support & manage audit activities on behalf of the team, including process outline, evidence, and remedy as needed to ensure compliance