Register
Recruit Create CV

Customer Service Desk Jobs in Iowa

Service Desk Engineer Jobs
By Nexus Technologies LLC At , Remote $23 - $27 an hour
100% remote – work from home
Answer up to 20 calls per day and manage up to 15 tickets at a time
We’re happy to provide our full benefits guide at any point in the process!
Culture Index is offered in 30 languages - select in your native language!
One-hour technical interview with Hiring Manager (virtual)
30 min follow-up Hiring Manager interview
Service Desk Supervisor Jobs
By Sparksoft Corporation At , Remote
3 plus years of experience supporting a service desk or call center operation in a management role.
Understanding and experience with service desk/call center workforce management tools.
Experience with Jira/Confluence and password management tools
Experience with case management workflows using Pega or other CRM/Workflow systems.
2 plus years of experience in the health industry/health insurance domain is preferred but not required.
Experience with CMS Marketplace eligibility and appeal processing
Front Desk / Customer Service Representative
By iFLY Holdings At , Rosemont, 60018, Il $18 an hour
Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
Safety - Promote customer safety throughout their time in the wind tunnel and facility
Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
Stand for about 8 hours a day while working on a point-of-sale system
Must be 18 years of age or older

Do you have a passion for helping people? Join our team and make a difference in the lives of our customers! We are looking for an enthusiastic Customer Service Desk Representative to provide outstanding customer service and support to our customers. As a Customer Service Desk Representative, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service. If you are looking for an exciting and rewarding opportunity, then this is the job for you!

Overview of Customer Service Desk:

The Customer Service Desk is a customer-facing role responsible for providing excellent customer service and support to customers. The Customer Service Desk is responsible for handling customer inquiries, complaints, and requests, as well as providing technical support and troubleshooting. The Customer Service Desk is also responsible for providing product information, processing orders, and resolving customer issues.

Detailed Job Description of Customer Service Desk:

The Customer Service Desk is responsible for providing excellent customer service and support to customers. The Customer Service Desk is responsible for handling customer inquiries, complaints, and requests, as well as providing technical support and troubleshooting. The Customer Service Desk is also responsible for providing product information, processing orders, and resolving customer issues. The Customer Service Desk is also responsible for maintaining customer records, ensuring customer satisfaction, and providing feedback to management on customer service issues.

What is Customer Service Desk Job Skills Required?

• Excellent customer service and communication skills
• Ability to multi-task and prioritize tasks
• Ability to troubleshoot and resolve customer issues
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team

What is Customer Service Desk Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Ability to multi-task and prioritize tasks
• Excellent customer service and communication skills

What is Customer Service Desk Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Knowledge of customer service processes and procedures
• Knowledge of customer service best practices

What is Customer Service Desk Job Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a customer service environment
• Experience in a customer service software

What is Customer Service Desk Job Responsibilities?

• Handle customer inquiries, complaints, and requests
• Provide technical support and troubleshooting
• Provide product information and process orders
• Resolve customer issues
• Maintain customer records
• Ensure customer satisfaction
• Provide feedback to management on customer service issues
• Follow customer service processes and procedures
• Follow customer service best practices