Customer Service Data Entry Associate Jobs in Illinois

Data entry or order entry experience

Minimum 1 year phone and/or face-to-face customer service experience

Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet

401(k)/Profit Sharing/Employee Stock Ownership Program

Disability and Life Insurance Packages

Paid Time Off and Holidays

Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries

Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries

High school diploma / GED (or higher) OR equivalent work experience

Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

Ask appropriate questions and listen actively while documenting required information in computer systems

Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders