Register
Recruit Create CV

Customer Service Concierge Jobs in Idaho

Customer Services Concierge Support, Intermediate
By Blue Shield of California At , Redding, Ca $18.07 - $25.30 an hour
Resolve pharmacy calls concerning benefit coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements
Resolve incoming calls concerning members eligibility, benefits, provider information, clinical and pharmacy needs
Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing
Requires at least 3 years of prior relevant experience
Coordinate membership changes such as member’s primary care physician
Analyze available programs, determine program eligibility, and connect member to appropriate BSC vendors, Health Advocates, Social Workers, Pharmacy Techs, and Pharmacists

Are you looking for a job that is both rewarding and challenging? Join our team as a Customer Service Concierge and help us provide exceptional customer service to our clients! With our competitive pay and benefits, you'll have the opportunity to make a difference and be part of something bigger.

Overview:

Customer Service Concierge is a customer service professional who provides exceptional service to customers. They are responsible for providing a high level of customer service, responding to customer inquiries, resolving customer issues, and providing assistance with product and service inquiries.

Detailed Job Description:

Customer Service Concierge is responsible for providing a high level of customer service to customers. This includes responding to customer inquiries, resolving customer issues, and providing assistance with product and service inquiries. They must be able to effectively communicate with customers in a professional and courteous manner. They must also be able to effectively manage customer expectations and ensure customer satisfaction.

What is Customer Service Concierge Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work independently
• Ability to problem solve
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of product and service offerings

What is Customer Service Concierge Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of product and service offerings

What is Customer Service Concierge Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of product and service offerings

What is Customer Service Concierge Job Experience?

• Previous customer service experience
• Experience in a customer service role

What is Customer Service Concierge Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues in a timely and professional manner
• Provide assistance with product and service inquiries
• Maintain customer records and databases
• Monitor customer satisfaction levels
• Follow up with customers to ensure satisfaction
• Provide feedback to management on customer service issues