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Customer Service Coach Jobs

Coach, Customer Experience Jobs
By Spire At Birmingham, AL, United States
Required Knowledge, Skill And Abilities
Facilitator certification with one of the leading Customer Service Skills Companies preferred
Manages and coordinates the daily activities of contact center agents to ensure high level of quality and productivity standards are met
Takes ownership and provides personalized coaching solutions to ensure team members deliver an effortless customer experience
Manages staffing levels and performance to ensure corporate objectives are met
Analyzes ongoing processes and recommends solutions to improve overall customer experience
Customer Coach Jobs
By NBCUniversal At Minneapolis, MN, United States
Demonstrate strong organizational, time management and prioritization skills
2+ years of customer service experience
Demonstrated problem solving skills, ability to think on your feet, and take initiative
Previous experience in the technology industry, desired
Become a subject matter expert within our tools and platforms to best serve our customers
Respond to inbound customer inquiries, issues and requests via email, phone, and online chat with empathy and understanding.
Customer Coach Jobs
By NBCUniversal At Orlando, FL, United States
Demonstrate strong organizational, time management and prioritization skills
2+ years of customer service experience
Demonstrated problem solving skills, ability to think on your feet, and take initiative
Previous experience in the technology industry, desired
Become a subject matter expert within our tools and platforms to best serve our customers
Respond to inbound customer inquiries, issues and requests via email, phone, and online chat with empathy and understanding.
Customer Service Team Coach (Remote)
By NRG At , Princeton, 08540, Nj
Strong management and leadership skills
Conduct ongoing performance management for team members
Ensure the ongoing satisfaction of customers by providing feedback to Customer Service management to help shape future processes and support strategies
Assist Continuous Improvement and Training Team with audits of Knowledge Base content and Training Materials
Remote Work environment with possible office visits needed
Able to convey knowledge of products and strategies to team-members and stakeholders