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Customer Service Center Specialist I Jobs in Ohio

Customer Service Manager I
By Entergy At , Vicksburg
Minimum knowledge, skills and abilities required of the position
Manage Municipal franchises within the Region including community development, local area economic dev. & strategic marketing plans.
Preferred: 3+ years of professional experience working in related role, within a customer service environment.
This position will be filled as a Customer Service Manager I.
Resolve escalated customer issues from MPSC, Executive Complaints, Contact Center, Media, etc. working with Customer Service Support group.
Responsible for external facing storm and emergency response including mobile CIC and peer network support as needed.
Customer Service Qc Analyst I - Customer Service
By Gannett At , Louisville, 40202, Ky
Evaluates customer interactions to provide feedback and recommendations for process improvements that impact performance and customer experience
Generate call evaluations in Success KPI Conversation Analytics program to provide leadership with feedback to improve the customer experience
Evaluate customer calls/chat messages to measure the effectiveness of process changes, training, and skills coaching
Responsible to generate root cause analysis and offer solutions to present for leadership
Partner with leadership on pending initiatives to verify compliance and offer feedback and solutions for a cost savings outcome.
1 year of call center customer care experience and/or quality experience preferred

Are you looking for an exciting opportunity to make a difference in customer service? We are seeking a Customer Service Center Specialist I to join our team and provide exceptional service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills, a positive attitude, and a passion for helping others, we want to hear from you!

Overview Customer Service Center Specialist I is a customer service professional who provides customer service support to customers through phone, email, and other communication channels. They are responsible for responding to customer inquiries, resolving customer issues, and providing customer service support. Detailed Job Description Customer Service Center Specialist I is responsible for providing customer service support to customers through phone, email, and other communication channels. They are responsible for responding to customer inquiries, resolving customer issues, and providing customer service support. They must have excellent customer service skills and be able to communicate effectively with customers. They must be able to multitask and handle multiple customer inquiries at once. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Ability to multitask and handle multiple customer inquiries
• Excellent communication skills
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service trends
Job Experience
• Previous customer service experience
• Experience working in a customer service center
• Experience in a call center environment
Job Responsibilities
• Respond to customer inquiries via phone, email, and other communication channels
• Resolve customer issues in a timely manner
• Provide customer service support to customers
• Follow up with customers to ensure their satisfaction
• Maintain customer records and update customer information
• Monitor customer service trends and provide feedback to management