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Customer Service Call Center Supervisor Jobs

Customer Service/Supervisor Jobs
By Gus Machado Ford At Hialeah, FL, United States

Job Title: Customer Service/Supervisor for Business Development Center Minimum Requirements: Bachelors in Administration, Hospitality, and other related fields of study. 36-months on the job ...

Customer Service Supervisor Jobs
By The Bowen Group At Chantilly, VA, United States
Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development
Knowledge of military benefits, resources, and services.
Monitor CSR work performance and production and manage service quality through daily observations
Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM.
Previous military experience (including military spouses, family and/or as a service provided
Education: High School Diploma or equivalent
Customer Service Supervisor Jobs
By The Bowen Group At Salt Lake City, UT, United States
Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development
Knowledge of military benefits, resources, and services.
Monitor CSR work performance and production and manage service quality through daily observations
Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM.
Previous military experience (including military spouses, family and/or as a service provided
Education: High School Diploma or equivalent
Customer Service Supervisor Jobs
By The Bowen Group At Shepherdstown, WV, United States
Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development
Knowledge of military benefits, resources, and services.
Monitor CSR work performance and production and manage service quality through daily observations
Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM.
Previous military experience (including military spouses, family and/or as a service provided
Education: High School Diploma or equivalent
Call Center Supervisor Jobs
By Milliman At Dallas, TX, United States
Excellent organization and time management skills.
Understand and manage employee performance to department metrics, taking corrective action as needed
Prior experience supervising employees in a call center
Prior experience evaluating calls, email and chats and providing feedback to employees
Strong working knowledge of proprietary, internal recordkeeping and workflow systems for the administration of pension plans and participant contacts
Strong interpersonal skills with the ability to communicate professionally with employees, participants and clients at all levels
Customer Service Supervisor Jobs
By Avanos Medical At Alpharetta, GA, United States
Experience with performance management systems
3+ years’ experience in SAP systems (order management)
Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
Be a subject matter expert on product, process, best practices, and customer knowledge
5+ years of experience in a Customer Service function
Strong written and verbal communication skills
Call Center Supervisor Jobs
By AppleOne Employment Services At Florida, United States
Monitor productivity of agents, coaches appropriately and updates findings to Senior management
High school diploma, general education degree, or equivalent required
2 years’ experience in a contact center, or related field desired
2 years’ supervisory experience leading teams of 25 non-exempt employees, strongly desired
Excellent verbal and written communication skills to include presenting materials in front of a client
Communicate company strategies, client initiatives, performance, and other key information to the team; conduct team meetings/huddles regularly.
Food Service Supervisor - Call Center
By UNC Health At , Chapel Hill, 27514, Nc
No licensure or certification required.
Two (2) years food service experience
High School diploma or GED
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
Supervisor - Customer Service
By Sierra Pacific Industries At , Salt Lake City, 84116, Ut From $25 an hour
Demonstrated leadership, supervisory experience, motivation, and service management skills
Perform lead job duties safely and efficiently
Work with the Customer Service Manager to resolve customer escalations
Observe team efficiency and quality, and communicate with the Customer Service Manager
Support the Customer Service Manager with fleet maintenance, including coordinating repairs and service vehicle inventories
Knowledge of window and door industry is a plus
Call Center Supervisor Jobs
By CareTrack Health At Carrollton, GA, United States
Knowledge of call center metrics and performance management.
Reporting on performance to senior management.
Proven experience as call center manager or similar position.
Providing training and coaching to call center agents to improve their customer support skills.
Strong leadership and coaching skills.
Excellent communication and interpersonal skills.
Customer Service Supervisor Jobs
By AvalonBay Communities At , Brooklyn, 11201, Ny
The Customer Service Manager’s responsibilities include:
Communicate with residents to ensure residents are knowledgeable regarding community’s services, operating procedures and issues/events.
Assist in the development, implementation and monitoring of programs to maximize revenue, control expense, improve customer satisfaction and manage on-site personnel.
communicate with residents to ensure residents are knowledgeable regarding community’s services, operating procedures and issues/events.
Implement programs and services to residents and prospective residents of an assigned community to contribute to AVB’s annual business goals.
Respond to inquiries and requests from prospective residents.
Supervisor Call Center Jobs
By Northside Hospital At , Roswell, Ga
5 years’ experience in a call center as well as in healthcare management preferred.
Formal program and/or project management skills
Experience and knowledge of applicable voice systems/call center software
1-2 years of demonstrated experience leading in a call center environment
Previous experience providing coaching and feedback to team members
Knowledge of Avaya voice systems.
Customer Service Supervisor* Jobs
By City of Richmond, VA At , Richmond, Va $3,680 - $5,363 a month
Qualifications, Special Certifications and Licenses
Three years of paraprofessional customer service experience, including handling escalated complaints, researching account errors, and processing payments and account adjustments.
Establishing and interpreting policies and procedures;
Managing customer flow; preparing monthly reports; conducting training sessions; approving payment reversals and entries;
Processing or overseeing daily account research provided to citizens, internal and external customers;
Performing payment research for customers;
Customer Service Supervisor Jobs
By Murata At Irvine, CA, United States
Three+ years of experience in service or materials management.
Must possess typing skills for accurate data entry.
Provide leadership and supervision to direct reports (Sales Planners). Additionally, selects and manages the performance of direct reports.
Perform other job-related responsibilities and duties as may be assigned from time to time.
Ability to demonstrate proficiency in interpersonal skills including effective collaboration and communication skills.
Ability to demonstrate strong analytical skills.
6449 - Supervisor Customer Service
By Portland General Electric At , Tualatin, 97062, Or $101,925 - $169,875 a year
Intermediate skills in project management.
Requires a bachelor’s degree in business, finance or other related field or equivalent experience.
Receives guidance and oversight from manager.
Advanced knowledge of area(s) supervised.
Advanced knowledge of customer service processes and procedures.
Intermediate knowledge of tariffs and utility-related regulations.
Supervisor Customer Service Jobs
By Southwest Airlines At , Milwaukee, 53207, Wi $32.32 an hour
Explore more Benefits you’ll love:
Fully functioning, broad knowledge in:
Pay amount does not guarantee employment for any particular period of time.
Call Center Supervisor Jobs
By Irby Utility At , Jonesboro, Ar
Strong time management and decision making skills.
More education or experience may be preferred.
Excellent data entry and typing skills.
In-depth knowledge of a company's products and/or services
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers, especially with CRM software, and strong typing skills.
Call Center Customer Service Supervisor
By Planet Home Lending, LLC At United States
3-5 years supervisory experience in a high volume call center; strong knowledge of general Call Center Operations;
Bachelor’s degree or equivalent work experience required
Mortgage banking/loan servicing experience preferred.
Excellent verbal and written communication skills with strong interpersonal skills
Must be flexible, organized and have the ability to manage multiple priorities and meet strict deadlines
Working experience with call center technology such as IVR and ACD systems, etc.
Customer Service Supervisor Jobs
By Rittal North America LLC At Ohio, United States
Establish, manage & train staff to a training certification plan
Other duties, responsibilities, or projects as assigned or required by the Manager
Define expectations & standards for team performance and manage accordingly
Have a detailed understanding of the customer’s needs and specialized or technical knowledge of the products or services being sold
Use discretion and judgment when satisfying customer requirements outside the standard process
Manage/Report Open orders, Sales Analysis, On-time delivery, Sales Specific Inventory
Customer Support Supervisor - Call Center Experience
By Imperium Data At Miami, FL, United States
· Collaborate and work with other supervisors and managements to improve the customer experience.
· 2+ years of supervisory or staff management experience.
· 2+ years of call center and customer service experience.
· Experience creating department staffing schedules.
· Ensure agents understand and comply with all call center performance standards and policies.
· Identify operational issues and suggest possible improvements.