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Customer Service Call Center Representative Jobs in Michigan

Call Center Customer Service Representative
By Datastat, Inc. At Ann Arbor, MI, United States
Do you have basic keyboard skills?
Do you have good reading skills ?
Are you tired of working in Fast Food or Retail?
Work Schedule will be afternoon/evening with one weekend shift required.
No sales! You get paid per hour whether you get someone to do a survey or not!
Right off bus stop route

Are you looking for an exciting opportunity to provide exceptional customer service? Join our team as a Customer Service Call Center Representative and help us make a difference in the lives of our customers!

Overview:

Customer Service Call Center Representatives are responsible for providing customer service and support to customers over the phone. They are the primary point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues.

Detailed Job Description:

Customer Service Call Center Representatives are responsible for providing customer service and support to customers over the phone. They answer customer inquiries, troubleshoot customer issues, and provide solutions to customer problems. They also provide information about products and services, process orders, and handle customer complaints. They must have excellent communication and customer service skills, as well as the ability to multitask and work in a fast-paced environment.

What is Customer Service Call Center Representative Job Skills Required?

• Excellent customer service and communication skills
• Ability to multitask and work in a fast-paced environment
• Knowledge of customer service principles and practices
• Proficiency in computer applications such as Microsoft Office
• Ability to handle customer complaints and inquiries
• Ability to work independently and as part of a team

What is Customer Service Call Center Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in computer applications such as Microsoft Office
• Ability to handle customer complaints and inquiries

What is Customer Service Call Center Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of call center telephony and technology

What is Customer Service Call Center Representative Job Experience?

• Previous customer service experience
• Previous call center experience

What is Customer Service Call Center Representative Job Responsibilities?

• Answer customer inquiries, troubleshoot customer issues, and provide solutions to customer problems
• Provide information about products and services
• Process orders and handle customer complaints
• Follow up with customers to ensure their satisfaction
• Maintain customer records and update customer information in the database
• Monitor customer service metrics and report on performance
• Adhere to customer service policies and procedures