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Customer Service Branch Associate Jobs in Washington

Teller/Banker/Customer Service/Branch Member Advocate (Renton, Wa)
By Qualstar Credit Union At Renton, WA, United States
Our Federal Way Branch is three blocks from the transit center.
We are a not-for-profit organization focused on giving back to our members.
We are a stable organization that is well capitalized and growing.
With just under 150 employees, we are small enough to connect personally and big enough to create a dynamic work environment.
Eleven paid federal holidays off.
Set, dependable hours with no Saturday shifts!
Branch Member Service Associate (Full-Time) - Washington, Dc
By NASA Federal Credit Union At , Washington, 20007, Dc $21.00 - $27.50 an hour
We offer a generous benefit package
Based on level (see Job Requirements Section for levels)
Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
Handles consumer loan application processing, document collection, and disbursements.
Advises members regarding available insurance protection (life, disability, gap, etc.).

Are you looking for a rewarding career in customer service? Join our team as a Customer Service Branch Associate and help us provide exceptional service to our customers!

Overview Customer Service Branch Associate is a customer service professional who works in a bank or financial institution. They are responsible for providing excellent customer service to customers, handling customer inquiries, and assisting with banking transactions. They must be knowledgeable about banking products and services, and be able to provide accurate information to customers. Detailed Job Description Customer Service Branch Associates are responsible for providing excellent customer service to customers. They must be able to answer customer inquiries, process banking transactions, and provide accurate information about banking products and services. They must be able to handle customer complaints and resolve customer issues in a timely manner. They must also be able to identify customer needs and recommend appropriate banking products and services. Job Skills Required
• Excellent customer service skills
• Knowledge of banking products and services
• Ability to handle customer inquiries and complaints
• Ability to process banking transactions
• Ability to identify customer needs
• Ability to recommend appropriate banking products and services
• Excellent communication and interpersonal skills
• Ability to work in a team environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of banking products and services
• Ability to use banking software and computer systems
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of banking products and services
• Knowledge of banking regulations and procedures
• Knowledge of customer service principles and practices
• Knowledge of banking software and computer systems
Job Experience
• Previous customer service experience
• Previous banking experience
• Previous experience working in a financial institution
Job Responsibilities
• Provide excellent customer service to customers
• Handle customer inquiries and complaints
• Process banking transactions
• Identify customer needs and recommend appropriate banking products and services
• Ensure compliance with banking regulations and procedures
• Maintain customer records and update customer information
• Assist with other banking tasks as needed